How Can We Improve Customer Service in Hospitals? Insights from a Trainer's Perspective

Dear friends,

With the changing scenario in the healthcare industry, we are discussing hospitality in hospitals. As a trainer for hospital workforce, I have prepared something related to customer service in hospitals that I would like to share. Your feedback is important to make improvements.

Regards,
Roli Verma

Dear Verma,

It's an excellent posting. In hospitals and diagnostic centers, the key factor for business growth is only the satisfied customer and the repeated walk-ins of the customer. In the present technology-savvy world, you cannot procure updated equipment on a yearly basis as the capital investment will be very high. Return on investment (ROI) needs to be taken care of; hence, the success of the organization lies only in the service levels.

Thanks and regards, Kameswarao