Good attempt to differentiate between hearing and listening. Communication gap arises when judgment enters, very true. You have mentioned this in one of your slides.
Good effort, Neetu! I have one suggestion - no doubt the content is very good. Try to make the PowerPoint presentations (PPTs) more picturesque, i.e., more visual with diagrams, flow charts, pictures, and cartoons instead of bullet points. This approach makes the content more appealing and interesting for the audience during the training session!
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