Hi,
Your reason for the delayed response is fine and entirely acceptable. No apologies were needed or expected.
Whenever there is required collaboration between "capital" and "labour," HR is inescapably present. Its role will be determined by the needs of work accomplishment, the culture of the organization, the economic environment in which the organization operates, and of course the extent of competition that exists.
More specifically, "retail" is a very disorganized industry in the sense that there are no industry standards as such, especially since the activity is product-specific. It's the mall culture and the big guns wanting to enter the retail segment that have suddenly opened our eyes to the industry perception for retail.
Whatever the industry, what are the prime concerns of HR?
1) Employment of the right candidates for the right jobs.
2) Training the employees suitably for the highest efficiencies in the performance of the assigned tasks.
3) Fair and objective performance appraisals coupled with equally fair and objective rewards and punishment systems.
4) Employee retention.
5) Keep employment costs as low as possible in comparison to the level of operations, and
6) Create and maintain an atmosphere conducive to positive performance, credibility, and excellence.
HR has to create appropriate operational strategies through the philosophies, policies, and procedures in tune with the mission, vision, and core values of the organization.
HR for retail, therefore, must understand how the work is expected to be accomplished in the industry, what will be the performance indicators, the skills required, continual training that must be administered, and the compensation package that will induce people to stay with the organization for a longer time.
If you desire to agitate the point further, revert happily!
Regards,
Samvedan
October 23, 2006