Just Joined a BPO in Delhi NCR: Seeking Your Ideas for Effective Organizational Changes

Hi Friends,

I have very recently joined a BPO in Delhi NCR, and I have a big task up my sleeves of making a lot of changes in the organization, processes, and many other things. I thought I would ask all my friends out here for some nice ideas to start the task well and perform efficiently!

Thanks a lot in anticipation!

Ok Sachet,

Here is what I am working on...

I have joined a BPO that is relatively new (5 years old) and like a few other BPOs, we have a few issues here such as:

1. Attendance - We have a Biometric System (Fingerprint Reader) for attendance purposes, and the Management wants it to be the final basis for marking the attendance of the employees. Now, since this is a new system at our office, we are facing a lot of issues regarding salaries. Salaries are being deducted for agents because their attendance is not marked on the Biometric. I need to know if someone can help me manage the Biometric in a better manner.

2. Salary - I need to know if there is good payroll software available to process salaries for 400-500 employees. Preferably a plain package with minimal or no cost (online).

3. Induction Manual and HR Handbook for a BPO required - as a sample so that I can work on ours.

Thanks

Sumit,

This is a sample HR manual. Please check out if this could be useful for you or not.

Regards,
Shijit.

I thought people helping each other in a forum like this can enlighten many others rather than just replying to humorous posts. Come on, friends, this is good HR content to support each other...

Dear Sumit,

I have a payroll software that I hope may help you out. Nowadays, I am at my client site. It will take some time as it's on my PC in my office. As soon as I am back at the office, I will send it to you. It's a very simple software, and I'm not sure if it will help you or not. Please check it at your convenience.

Thank you.

Hi Sumit,

I had uploaded an attachment in another thread for HR manual. Please check this link and see the attachment (not able to upload now :()

https://www.citehr.com/152594-pls-su...tml#post646114

With regard to best practices in the BPO sector:

An employee is working during night hours, he is completely away from family and friends, which creates loneliness and a feeling of being detached. You can conduct some fun sessions on Friday evenings that leave them energetic and happy. Once a quarter, you could take them for a JLT (Just Like That) - probably for trekking or lunch together in a 5-star Hotel. This makes them feel that they are having enough time for themselves too. Once a year, you can have Family Day wherein all family members are invited for a program. The employees can take part in competitions and participate in family-involved game activities.

Regarding health:

It's common to lose the appetite for good food after working night shifts. You can make arrangements for the availability of nutritious food in the canteen and avoid junk food because people tend to rely on it. They don't eat anything in the morning and just come and have a burger or a pack of chips to fill their stomach before work. So, make sure nutritious food is available.

Ensure a good work culture is being practiced. Let them be very professional in their approach to BPO. You know very well - we need to be PERFECT to survive in BPO; you can't play around. Gone are those stories where BPO means just fun; it is not so!

I have spoken of things other than what you asked for (like payroll, biometric management), but I feel this must also be taken care of. :)

Hi, I am also working in a BPO and need all similar manuals like:
1. Attendance management by Biometric,
2. Induction manual,
3. HR handbook for all policies.

Hi fellow HRs,

I am excited to share that I have landed a new job where we will be opening a BPO (Business Process Outsourcing) type of company from scratch. I will be involved in setting up everything right from the beginning. I am reaching out to seek your assistance and guidance during this process. It would be greatly appreciated if you could provide me with HR manuals, policies specific to BPO operations, and details regarding the salary scheme.

I am looking forward to hearing from you soon. Your positive response would mean a lot to me.

Thank you.

Best regards,
Miko