Front Office Executive Roles and KRAs: Can You Help Me Understand Them?

Hi,

I am looking for the following information related to FO (Front Office executive):

- FO's Roles & responsibilities
- FO's KRA points

Can anyone help to prepare the same?

Regards,
Jayshree

Hi Jayshree,

Job Responsibilities for Receptionist / Front Office Executive.

1. Welcome visitors and guests and direct appropriately.
2. Arranging maintenance visits and logging the duration thereof.
3. Receive, direct, and relay telephone messages and fax messages.
4. Record and handle all incoming and outgoing couriers.
5. Respond to public inquiries.
6. Provide word processing and secretarial support.
7. Assist in the planning and preparation of meetings, conferences, and conference telephone calls.
8. Provide administrative services.
9. Responsible for daily cleaning and general maintenance of the office.

Hi,

- Handling EPABX System,
- Responding to incoming and outgoing calls,
- MIS Work,
- Keeping track of incoming and outgoing couriers,
- Maintaining stationary and attendance registers,
- Public dealing,
- Welcoming visitors,
- Taking care of all correspondence,
- Attending queries and escalating them to the concerned department,
- Maintaining all office files,
- Looking into follow-ups,
- Checking daily mails and entering purchases in registers,
- Placement of letters,
- Scanning and drafting important letters,
- Customer handling,
- Fixing appointments for directors with associates,
- Resolving discrepancies.

Hi Jayashree,

Attached herewith is the job profile of Front Office Executives in my company for your reference.

Regards,
Manjusha.

Hi Seema
First of all i want to tell u that to know anything(like full form,News etc),u must first that on google in spite of asking to people.
The full form of KRA is Key Result Area.

Key Result Areas [KRA]

“Key Result Areas” or KRAs refer to general areas of outcomes or outputs for which the department's role is responsible. A typical role targets three to five KRA.

Value of KRAs.

Identifying KRAs helps individuals: · Clarify their roles · Align their roles to the organisation's business or strategic plan · Focus on results rather than activities · Communicate their role's purposes to others · Set goals and objectives · Prioritize their activities, and therefore improve their time/work management · Make value-added decisions

Description of KRAs

Key result areas (KRAs) capture about 80% of the department's work role. The remainder of the role is usually devoted to areas of shared responsibility (e.g., helping team members, participating in activities for the good of the organisation).
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KEY PERFORMANCE AREAS.[KPA]

When the key results area is large,
it is broken into manageable areas for managing/ evaluation.

these sub-sections of KRAs are called KPA

example

KRA = RECRUITMENT/ SELECTION
KPA 1= RECRUITMENT
KPA 2 = SELECTION
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KEY PERFORMANCE INDICATORS [ KPi]

To manage each KRA/ KPAs, a set of KPI are set .

KRA and hence KPI is attributed to the department /INDIVIDUAL which
can have effect on the business results and is
self measured where applicable.
================================================== ================

LET US NOW WORK ON HUMAN RESOURCE DEPARTMENT.

CORE KRAs of HR DEPARTMENT

-RECRUITMENT/ SELECTION
-WORKFORCE PLANNING/
-DIVERSITY MANAGEMENT
-PERFORMANCE MANAGEMENT

-REWARD MANAGEMENT
-WORKPLACE MANAGEMENT
-INDUSTRIAL RELATIONS
-SAFETY AND HEALTH WORKPLACE

-BUILDING CAPABILITIES AND ORGANIZATION LEARNING
-EFFECTIVE HR MANAGEMENT SYSTEMS , SUPPORT AND MONITORING
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KRAs [ KEY RESULT AREAS are managed by
-KPAs [ KEY PERFORMANCE AREAS]
-KPIs [KEY PERFORMANCE INDICATORS]
KEY PERFORMANCE AREAS

These are the areas within the HR DEPARTMENT, where an
individual or group, is logically responsible / accountable
for the results.

To manage each KRA/ KPAs, a set of KPI are set .

KRA and hence KPI is attributed to the department which
can have effect on the business results and is
self measured where applicable.

THE IMPORTANCE AND WEIGHTAGE OF THESE ELEMENTS
KRAs/KPAs/ KPIs ARE GUIDED BY THE

*VISION STATEMENT
*MISSION STATEMENT
*CORPORATE OBJECTIVES
*CORPORATE STRATEGY
*CORPORATE BUSINESS UNITS/ DEPARTMENTAL PLANS/STRATEGY.
FOR THE BUDGET PERIOD, WHICH IS USUALLY 12 MONTHS.