Dear All,
Yes, it is true that defining KRAs and goals for each employee and monitoring their progress against them is the best method. Most organizations follow performance appraisal based on these KRAs and goals only.
I have a few queries on this. Can you please share your thoughts and clarify?
1) First of all, defining "PROPER" KRAs/goals is an important task. It may be possible that a goal, which is almost achieved, is set as the targeted goal to show better performance. How can we overcome this? Is there a better way to measure/evaluate the goal technically?
2) Sometimes, I feel that defining goals and performance appraisal strictly based on them may restrict or confine the area of work, i.e., setting boundaries to their thoughts and creativity. For example, a person may have a very good idea in another area of their department not defined in their goal. This might lead to a feeling of why they should spend time on something that won't be seen or acknowledged as their achievement. Another common tendency is that during performance appraisal based on records, even the smallest tasks are tried to be measured, which might hinder creativity.
How can we overcome this and provide freedom to think and act so that creativity improves?
3) I have observed that during performance appraisal, most people spend time analyzing data to measure their improvement against goals. Efforts are often made to showcase the best with nice presentations and write-ups. Is it technically possible to ensure that self-appraisal is not exaggerated or underestimated?
Regards,
S.S. Acharya