How Can I Successfully Approach Companies for HR and Customer Relations Roles?

Seeking a Commercial Career

Based on your brief,

- 3 to 4 years of working experience
- MBA in HR this year
- Completed a diploma in Customer Relations Management.

Your objective should be to:

- Create visibility
- Position yourself
- Focus on your core competence.

Take your major core competence and place it into customer relationship management to drive your visibility and exhibit what you can do to create excellence in performance and results. Your combination of knowledge and skills would be useful in industries that are highly customer-oriented and have a high labor content like:

- Freight forwarding companies
- Courier service companies
- 5-star hotels
- Large hospitals
- Large retail chains
- Banking/financial services, etc.

In your interview, you should position yourself to show how you would contribute to the employees by developing their competence, confidence, and professionalism to handle customer communication, complaints, servicing, creating customer satisfaction, adding value to customer requirements, sales, relations, etc. By using your HR competence, improve the company's business strategy and results by providing performance-related HR services such as effective recruitment/selection, proactive talent management, a relative rewards system, creative learning system, dynamic organizational commitment through motivation and job satisfaction programs, effective performance management system, etc. You can add more elements of your choice, all leading to better financial performance.

What I have outlined is a broad general approach; you can tailor it in your own personal style.

Regards,

Leo Lingham