KRAs are the main responsibilities of any role/designation. They form the base to define the Performance Indicators which in turn are used for appraising and setting up development plans for each role/designation. Each element of the performance indicator has to have an explicitly defined measurement criteria and target deliverables in terms of time and delivery outcomes.
Every performance indicator is assigned Weightage based on the role/designation
Firstly start with the GOAL SETTING EXERCISE. KRA would depend on Designation and Competency. Also you will have to define a weightage for different competency and balance them according to the importance of each competency. Review frequency should be a part of KRA too
Example -
Designation - Associate – Review Frequency - Weekly
80% weightage -Objective work being Productivity, Quality, Service levels, Test Scores etc
20 % Hygiene Factors being Attendance, Company policy adherence, Attendance etc
Designation - Team Leader - Review Frequency - Weekly
40% Weightage Shift Level: Service level, Team Quality and Work distribution etc.
25% Weightage People Level: Team Attrition, Associate development, Absenteeism etc
25% Weightage Quality & Training: Key Process Improvements, Quality Evaluations, Calibrations, taking care of training needs etc
10% Weightage Group Level : Floor Etiquettes, Attendance enforcement etc.
You will also have to decide on Weightage Breakup. Example -
FACTOR- Attendance
10% Weightage -
Unplanned & Uninformed- Counted < 4 Hrs. = ZERO unplanned uninformed leaves allowed
Unplanned & Informed- Counted > 8 Hrs. = TWO unplanned informed leaves allowed
Planned & Approved > requested 7 days in advance
Reported sick during Shift
Counted working day > 50% of Shift time
Unplanned Informed < 50% of Shift time
Note :
Consensus from the Operations/ Delivery team is must...
Also do prepare ANNEXURE document for all KRA’s, involve the Operations/ Delivery Management team for the same. The Annexure document intends to clarify all parameters of the Key Result Areas (KRA) with respect to their measurement and inference criteria.
Regards
Adnan Subhani