What is EQ?
EQ is an individual’s ability to deal with other people, manage oneself, motivate others, understand his own feelings and respond appropriately to the everyday environment successfully. It is used interchangeably with EI (emotional intelligence). EI though is largely learnt, developed throughout life and conditioned by life's experience.
Its importance
The rules of work are constantly changing and new yardsticks are being used to evaluate the performance of employees. Decisions regarding hiring and firing employees and retaining, sidelining or promoting them are also based on this. Today's corporate world uses IQ as a criterion for recruitment, and EQ for promotions.
Emotional intelligence can be instrumental in many situations at workplace and can help achieve organisational effectiveness. High EQ is essential to take the right decisions and solve problems.
Benefits
# High EQ can lead to
# Increased productivity
# Improved responsiveness
# Greater creativity
# Reduced stress levels
# Improved relationships
EQ serves as a valuable tool for HR professionals and managers who intend to bring about changes in their organisations. Having the ability to understand what motivates individual employees, an EI manager adapts management style to organisation values.
Since managers need to lead by example, they should have the ability to model right behaviours. EI facilitates this. EI is a learned behaviour and organisations can significantly benefit by incorporating it in their management training programmes.
Hope this will be of help.
Cheers
Archna