Malaysian Airlines - Turn Around Story - PDF Download

Turning around a struggling airline: An interview with the CEO of Malaysia Airlines
When Idris Jala became CEO at Malaysia Airlines, his goal was to keep the carrier flying. Now he wants to create a new breed of air service. Much has happened in the intervening three years.
Jala came to Malaysia Airlines with no experience in the aviation industry or state-run companies. But he had won a reputation for engineering business turnarounds during his 23 years at the oil giant Shell, whose Sri Lankan and Malaysian units he rescued from years of chronic losses.
In this interview, Jala discusses the lessons he brought from Shell and how he met the urgent need for change when he arrived at Malaysia Airlines.
Very interesting article indeed.... this was published in McKinsey Quarterly of November issue.... please read on...
Regards,
Sowmini,

I loved the way the whole turn around has been described. it looks so simple by the description, but hats off to the malaysian crew who would have toiled day and night under the stewardship of Mr. Idris Jala. He is really a Management Guru. I see a style quite different and typical of Malaysian style.
Thanks Sowmini for posting this.
Johny

Very true Johny.. these kind of real life situations not only educates us but also gives us confidence to think various options in crisis to apply the mind towards a "Change". No doubt Idris Jala is a true leader...
Well said by you, Thanks Johny....
Sowmini...

Dear All
Season Greetings
It is truly reflected in the Attachment. I'm too witnessed for the Malaysian Airlines. The services is par excellence and only few of the Airlines can match the service benchmark set up by them.

I want more people to read this interesting article on change management...
I am sure you will find this very interesting and useful too...
Regards,
Sowmini.

It really is a nice article to read and it is really fascinating , how a person singlehandedly inspire others to achieve what was thought to be unachievable .
Cheers

hi soumini,
it is a brave man who takes tough decisions and sticks to them. no soft play in the corporate dog eat dog world. darwin's "survival of the fittest" is the F-word. our govt and the PSUs should be bold enough to do this. now, who's going to bell the cat?
thanks for a wonderul article

hi soumini,
it is a brave man who takes tough decisions and sticks to them. no soft play in the corporate dog eat dog world. darwin's "survival of the fittest" is the F-word. our govt and the PSUs should be bold enough to do this. now, who's going to bell the Indian cat?
thanks for a wonderul article