Seeking Ideas for Building a Competency-Based Recruitment and Evaluation Model in Retail Sales

Hi, I'm a new member here and am currently the recruitment and training manager of a sales and distribution company. One of the projects I am working on this year is the development of a competency-based recruitment, training, and performance evaluation model that we can implement in the company by 2006.

I was wondering if you could share some ideas with me regarding:
- Competency Profiling / Making a Competency Grid (Retail Sales)
- Competency-based Qualifying Exams for Retail Sales People
- Competency-based Interview Guides / Questionnaires for Retail Sales
- Competency-based Performance Appraisal Forms

Thank you in advance for your assistance. I would greatly appreciate any and all inputs. 😊 Hoping that someday soon I would also be able to be of some assistance to you.

Hi, This is Nupur. I am currently doing my summer project. I was working on a different project until the day before when they changed my project. I am short on time and hence can use all the help I can get. My new project is competency-based recruitment. I am interning at a Mutual Fund company, and the departments over here that would come under my research would be Sales, HR, and Operations. Could you please help me out with some information on how I should go about the project and what I can do. Thanks so much in advance.

Regards, Nupur