Red Amber Green -Employee Performance Management

The strategic performance report will inform you on the performance of ..................

-CORPORATE PERFORMANCE [ BALANCED SCORECARD ]

-DEPARTMENT PERFORMANCE CARD

-INDIVIDUAL PERFORMANCE APPRAISAL.

Performance is shown using a traffic light system of either red, amber or green.

Red = the indicator is underperforming significantly

RATING RANGE 1---3 out of 10.

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Amber = the indicator is performing slightly below target

RATING RANGE 4-----7 out of 10.

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Green = the indicator is on or exceeding target

RATING RANGE 8----10 out of 10.

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RED RATING MEANS THE ELEMENTS NEED DRASTIC

IMPROVEMENTS PLANS / ACTIONS.

AMBER RATING MEANS THE ELEMENTS NEEDS SOME

IMPROVEMENT PLANS / ACTION.

GREEN RATING COULD BE LEFT ALONE FOR THE

TIME BEING.

THE CONCEPT BEHIND THIS RED/AMBER/GREEN APPRAISAL

IS TO GIVE THE READER A MACRO OVERVIEW OF THE

SITUATION IN A GRAPHIC FORM.

THIS APPRAISAL CONCEPT IS USED BY

-ARMED FORCES.

-LOCAL COUNCILS

-PUBLIC SECTOR UTILITIES

ETC ETC ETC.

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EXAMPLE OF CORPORATE BALANCED SCORECARD

PERFORMANCE APPRAISAL AND application of red/amber/green.

1.implementing strategic planning. RED RATING [2]

2.customer satisfaction level management.GREEN RATING [8]

3.delivery of planned workload.AMBER RATING [6]

4.image and reputation of the company.GREEN RATING[8]

5.engaging stakeholders.RED RATING [3]

6.health and safetyAMBER RATING [6]

7.allocating of resources on priority.AMBER RATING[ 5 ]

8.retaining and motivating talents.RED RATING [ 2]

9.staying within budget.AMBER RATING [ 7]

10.recruitmentGREEN RATING [ 9]

11.applying new technologyRED RATING [ 3]

12.managing changeAMBER RATING [ 5 ]

13.applying business improvementsAMBER RATING [5]

14.containing cost in procurementsAMBER RATING [ 6]

15. leadershipAMBER RATING [6]

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EXAMPLE OF DEPARTMENT --HUMAN RESOURCE

PERFORMANCE APPRAISAL AND application of red/amber/green.

1 Recruitment / Selection GREEN RATING [8]

2 Workforce Planning and DiversityRED RATING [ 2]

3 Performance Management AMBER RATING [ 6]

4 Reward ManagementGREEN RATING [ 8]

5 Workplace Management and Relations RED RATING [ 2 ]

6 A Safe and Healthy WorkplaceAMBER RATING [ 7]

7 Building Capabilities and Organisational LearningAMBER RATING [ 6]

8 Effective HR Management Systems, Support and Monitoring GREEN RATING [8]

9.HR AUDITINGRED RATING [ 3]

10.HR BUDGETINGAMBER RATING [ 7]

11.Strategic HRM PlanningAMBER RATING [ 7 ]

12. HR Strategies and Policies.GREEN RATING [ 8]

13.HR and change management.RED RATING [ 2 ]

14. Knowledge managementAMBER RATING [ 5 ]

15. ORGANIZATIONAL BEHAVIOR PROGRAMSAMBER RATING [ 5 ]

16.ORGANIZATION DEVELOPMENT PROGRAMSAMBER RATING [ 5 ]

17. HR DEVELOPMENTAMBER RATING [ 5 ]

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EXAMPLE OF INDIVIDUAL SALES REPS.

PERFORMANCE APPRAISAL AND application of red/amber/green.

SALES PERFORMANCE APPRAISAL

*Product KnowledgeAMBER RATING[5]

*Company KnowledgeAMBER RATING [5 ]

* Planning of SalesAMBER RATING [5 ]

* Prospecting new ClientsRED RATING [2]

* Opening the salesGREEN RATING [ 8 ]

*Sales PresentationGREEN RATING [ 8]

*Sales NegotiationGREEN RATING [ 8]

*Sales CommunicationGREEN RATING [8]

*Sales CounsellingAMBER RATING [5]

� Consultative SellingRED RATING [ 3 ]

� Handling ObjectionsGREEN RATING [ 8 ]

� Work OrganisationGREEN RATING [8]

� Setting GoalsAMBER RATING [ 6 ]

*Selling BenefitsGREEN RATING [ 8 ]

*Competitor's KnowledgeRED RATING [3 ]

� Closinn SalesAMBER RATING [ 6 ]

� Buying Signals AMBER RATING [6]

*Motivate prospectsGREEN RATING [ 8]

*Motivate YourselfGREEN RATING [ 8 ]

*MerchandisingGREEN RATING [ 8 ]

*Creative ApproachAMBER RATING [ 7]

*Human Relations in Selling GREEN RATING [ 8 ]

*Time ManagementGREEN RATING [ 8 ]

*� Territory PlanningRED RATING [ 3 ]

� Customer RelationsGREEN RATING [ 8 ]

� Major Account planning &ServicingAMBER RATING [5 ]

� Persuasive SellingGREEN RATING [ 8 ]

� Psychology in SellingRED RATING [ 3]

� Probing TechniquesGREEN RATING [ 8 ]

� Building GoodwillGREEN RATING[ 8]

� Listening SkillsGREEN RATING [8 ]

� Telephone TechniquesGREEN RATING [8]

� Identifying Sales PotentialAMBER RATING [ 5 ]

* Pre‑call PlanningGREEN RATING [ 8 ]

* Post‑call AnalysisGREEN RATING [ 8 ]

*managing territoryGREEN RATING [8 ]

*Selfdevelopment planningAMBER RATING [ 5 ]

regards

LEO LINGHAM