Skill Matrix And Competency For Support Teams

Hi,
What are the technical skills for the support teams like
HR Team / Marketing Team / System Admin Team / Admin / Finance
Can any one give some example
Regards,
charu

Hi Charu,
Its a managment....
When u saying About HR
1. Cost Cutting.with the help immediate managers,how the Multitalented manpower can used.
2. Retention. Find the solution to retaing the employee and saving the money to the company.
3. Labour Turnover. Decreasing the rate of Labour Turnover.
4. HR statergies. How the systems to be maintained and timing consuming etc.
Marketing
1. Objective: How the person acting to company objective.
2. Statergies: What type of startergies adopted, whether it is costwise and sales wise good or not?
3. Target: Target oriented.
4.Customer satisfaction:this will help the company to get grade and certificates.
5. How the teams are managed to hit market and increase in productions.
like wise. you have to stand in the shoes of your employer..... Bcoz HR are involve in all activities... you have to flexible making the skill matrix as per ur company culture and activities.

Hi Charu,
A support team like HR/ Marketing / Admin must have following core competencies
Drive for Result - Striving to improve performance for higher level
Timely dicision making -
Customer Focus
Innovation Management
Taking ownership
Interpersonal Effectiveness
Withstanding pressure
Building effective team
Hope u r satisfied...

Dear Charulata
Following are the TECHNICAL skills required for the functions you have mentioned (HR / marketing)
A) HR
1) Recruitment Analysis
2) Manpower planning - Demand and Suppy
3) ROI on HR
4) HR Audit
5) HR Oportunity cost
6) Technical analysis in HR
7) HR Surveys
B) Marketing
1) Customer retention
2) Market research
3) Marteting models for demand forecasting
4) ROI Model for investment in marketing
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Regards
Sonali Wagle