What Technical Skills Do Support Teams Like HR and Finance Really Need?

Hi,

What are the technical skills required for support teams such as the HR Team, Marketing Team, System Admin Team, Admin, and Finance Team? Can anyone provide some examples?

Regards,
Charu

Hi Charu,

It's management...

When you are talking about HR:

1. Cost Cutting: With the help of immediate managers, how can the multitalented manpower be used?
2. Retention: Find solutions to retain employees and save money for the company.
3. Labour Turnover: Decrease the rate of Labour Turnover.
4. HR strategies: How should the systems be maintained and what time-consuming tasks are involved, etc.

Marketing:
1. Objective: How individuals act towards company objectives.
2. Strategies: What types of strategies are adopted, whether they are cost-effective and beneficial in terms of sales or not?
3. Target: Goal-oriented.
4. Customer satisfaction: This will help the company in obtaining grades and certificates.
5. How teams are managed to penetrate the market and increase production.

Likewise, you have to step into the shoes of your employer because HR is involved in all activities. You have to be flexible in creating a skill matrix according to your company culture and activities.

Hi Charu,

A support team like HR/ Marketing / Admin must have the following core competencies:

- Drive for Results: Striving to improve performance for a higher level
- Timely Decision Making
- Customer Focus
- Innovation Management
- Taking Ownership
- Interpersonal Effectiveness
- Withstanding Pressure
- Building an Effective Team

I hope you are satisfied with these competencies.

Dear Charulata,

Following are the TECHNICAL skills required for the functions you have mentioned (HR/marketing):

A) HR
1) Recruitment Analysis
2) Manpower planning - Demand and Supply
3) ROI on HR
4) HR Audit
5) HR Opportunity cost
6) Technical analysis in HR
7) HR Surveys

B) Marketing
1) Customer retention
2) Market research
3) Marketing models for demand forecasting
4) ROI Model for investment in marketing

For further queries, please write to wagle.sonali@gmail.com.

Regards,
Sonali Wagle