Seeking Advice on Crafting Effective Performance Review Questionnaires for Various Departments

Hi,

We are in the Service Industry. This is the first time I will be conducting performance measurement/performance reviews for my organization. The departments covered are as follows:
1) Sales
2) Operations
3) Accounts
4) Data Entry Operator
5) IT Department
6) Customer Service Representatives
7) HR Department

I would like to know what questionnaires should be used while conducting performance measurement/performance reviews for each department. This will help me understand the direction in which our organization and employees are heading.

I am eagerly awaiting your earliest reply.

Thank you in advance.

Hi Parab,

Firstly, you need to know the goals of each department/person and accordingly prepare a review sheet. Write all the key goals against which they need to mark whether they have met expectations, exceeded expectations, or not met expectations. This needs to be filled in by each member and the respective department heads. Also, ask them to elaborate on each point with reasons.

Regards,
Dimple