Raul:
I think we agree in principle that wellness programs are beneficial to the consumer (employee/dependants), and the provider (employer). Where we disagree is in the application of the program.
Some background: Before becoming a consultant, I worked in a "rust belt" industry - Manufacturing plant (metal casting/machine shop environment); 450 hourly employees, 3 shifts, 5-6 days/week.
Full time RN on staff/on site daily, (except Saturday), dispensing minor medication, providing a compassionate ear and responding to accidents as needed.
Part time MD, one day/week. Function: to “clear” employees to return to full time, unrestricted duty; also respond in the event of a serious accident as well as follow-up on Worker Comp cases. In addition, he provided guidance to, and answered any questions the RN had.
RN had contacts with various agencies in the county (Blood Bank, Lung Association, Diabetes Association, and others), and used them to establish a wellness program without a “wellness program headquarters”. As a result of the various agencies' response (they brought their own vans filled with testing equipment) a significant number of employees found they had chronic conditions - high blood pressure, diabetes, the beginnings of emphysema, etc. Those cases were referred to their personal physician for follow up and treatment as determined by the doctor. The RN, with the employee's voluntary permission and in compliance with the privacy rules at that time, monitored compliance with face to face consultation/ reinforcement/ tracking on a regular basis.
The program was so well received that the following month, on a Saturday, we did the same thing for dependents.
The system that you pooh- poohed as “few will use them and there is no control over it (standardization)…just helping a few individuals here and there isn't enough.” WORKED and WORKED WELL. My directive was to get maximum utilization from available resources.
In your reply on 5/13/05, I read an idealistic scenario. Such a plan is impractical, unrealistic and cost-inefficient. Savings realized from wellness are spent on non-productive bureaucratic structures, administrative/professional fees and costs related to furnishing/supplying the clinics. Don't know what industry you are in but from your view on how a wellness program works (or should work), they must be making money hand over fist.
* What is reasonable hourly rate for NP? For MD?
For Wellness Program Headquarters personnel?
* “hours are pre-set”…”determined by the number of
employees (or …spouses {and dependants}…also utilize the
clinics)”.
Does consumer make appointment?
With whom? The clinic or the Wellness Headquarters?
What happens when consumers (employees/
dependants) overwhelm the clinic and staff?
Assembly line care, half-hearted consultation, hap-
Hazard diagnosis, erroneous conclusions and wrong
meds? OR extraordinary waiting time?
* “wellness program headquarters is responsible for
monitoring that NP's “
Isn't that the function of the MD?
Who is monitoring NP - Administrative personnel?
Bureaucrat? NP? MD?
* “We have found“…Many employees don't seek help
PRECISELY because it's very inconvenient to take 3-4 hours
off for what's considered a "minor problem that might soon
go away".
Who is “we”?
How were conclusions “found” ?
In surveys done for the High Deductible Healthcare Plan
(HDHP), statistics show that consumers are more prudent
and selective when spending their own money, then they
are when having the blank check of unlimited medical
coverage. In the past, when “little Johnny, or Jeannie” had
a sore throat, a “home remedy”, or non-prescription over
the counter medication was given. Today, parents are
taking their children to the doctor for "minor problems
that might soon go away".
* “important motivator to program participation is that
employees can access primary health care, get prescriptions
filled, all at zero cost to them.”
I would like to hear more details regarding the “cost
Free” health care and prescription plans.
* “traditional Managed Care organizations have been
preaching LIMITING services as a way of saving money. "
In the past, I have negotiated with Managed Care
Organizations (MCO) and set the terms and conditions
of service. As they solicited our business, I informed
them of the parameters I was seeking - “as needed,
reasonable diagnostic tests, etc.” If they didn't like it,
they didn‘t arrange for a presentation. You would be
surprised at the number of MCO's that wanted the
business bad enough to be willing to design a program
that would save us money in the long run. To
paraphrase one of your points -
It's cheaper to prevent than treat an illness.
Remember, you have the money and they want what you have.
Wellness programs are not about “making quality primary care available to those with chronic conditions”. It is about identifying the problems, counseling and encouraging life style changes - more exercise, quit smoking, eat healthy, etc. It is also incumbent on the consumer to take responsibility for his/her actions and judiciously utilize the health benefits provided by the employer.
We don't need “…multiple "tricks" to get the whole thing to work“; “tricks” are what got us into this situation. We simply need caring professionals who are willing to help consumers uncover, recognize and treat their chronic conditions while supporting them with personal concern and encouragement. Word of mouth will do the rest.
To Dr. Mahanta:
You make some excellant points regarding spirituality/ faith as it is applied to disease/illness. How many times have we heard physicians and other care givers proclaim "It's a miracle!!!"