Boosting Call Center Morale: What Activities Have Worked for You in Employee Engagement?

I work in a Contact Center for inbound calls for a major hotel chain, and I need some ideas for different activities that I can incorporate into my employee engagement plan. Does anybody have any ideas that work in a call center setting?

Thank you, Michelle

Tab, don't take a break from the good work. I am working as a training manager in one of the Insurance MNCs. It would be helpful if you could assist me with some ideas for activities for the Sales Managers that lead to employee engagement.

Hi there.

I am doing research on Employee Engagement. Can anyone help me out there?

You can arrange cost-effective employee engagement activities like a potluck event, where all employees prepare home-cooked food. Everyone can dine on the foods, set up like a buffet lunch or dinner. Ask the HODs or managers to take their teams out for lunch or dinner to build better rapport between employees.

Create small events like cricket, badminton, and indoor games such as chess and carrom. These activities can provide employees with a brief diversion, boosting their morale towards the company.

Regards

Hi, I need some creative/innovative/entertaining employee engagement on the floor while working in a BPO to boost their morale. Please help. :)

Celebration of Employees' Birthdays, conducting training programs, picnics at regular intervals, movies every 2 to 3 months, indoor and outdoor games, and Employee of the Month awards are some of the activities organized for employees.

Please let me know if you need any further assistance.

I am working in an IT company. I need to know how I can change Friday into fun day so that employees look forward to every Friday. Please share your suggestions.