Training Program For BPO And Callcenter Employees..

hi friends,
am srilatha veera working for an IT company as HR executive want to schedule training program for BPO,callcenter employees, can anybody help me out in having brief about the training contents for BPO emlpoyees...
with regards,
Srilatha veera.

Hi Srilatha,
Would request you to specify the training that you are going to conduct for BPO or Call Center Employees? Is it Motivational or Communication Skills or Interpersonal Skills etc that you are looking at?Or is it related to their job?(Customer Service,Tele Etiquette etc)
Cheers

hi rajni,
I want to schedule the training program for BPO regarding
1. CUSTOMER SERVICE
2. VOICE AND ACCENT
3. SALES AND MARKETING
4. INTRODUCTION FOR BPO
etc...
can you just help me out in doing this

Hi srilatha,
Customer service: Explore this website you will get a lot of materials that can help you.
Voice and accent-Which geography are you catering to? US/UK/Europe
Sales & Marketing: When you say sales do you mean outbound telemarketing?
I would be glad to help you with this.
Cheers!!

Hi Srilatha,
You can also visit this website for telephone etiquette and customer service
www.telephonedoctor.com
You can also call me @9884067435 and I would be glad to assist you too
Cheers!!