Training Program For BPO And Callcenter Employees..

Hi friends,

I am Srilatha Veera, working for an IT company as an HR executive. I want to schedule a training program for BPO and call center employees. Can anybody help me out in having a brief about the training contents for BPO employees?

With regards,
Srilatha Veera

Hi Srilatha,

I would like to request you to specify the training that you are planning to conduct for BPO or Call Center Employees. Are you focusing on Motivational, Communication Skills, Interpersonal Skills, or is it related to their job duties such as Customer Service or Tele Etiquette?

Cheers

Hi Rajni,

I want to schedule the training program for BPO regarding:

1. CUSTOMER SERVICE
2. VOICE AND ACCENT
3. SALES AND MARKETING
4. INTRODUCTION FOR BPO
etc...

Can you help me with this?

Hi Srilatha,

Customer service: Explore this website; you will find a lot of materials that can help you.

Voice and accent: Which geography are you catering to? US/UK/Europe?

Sales & Marketing: When you mention sales, do you mean outbound telemarketing?

I would be glad to help you with this.

Cheers!

Hi Srilatha,

You can also visit this website for telephone etiquette and customer service: www.telephonedoctor.com.

You can also call me at 9884067435, and I would be glad to assist you too.

Cheers!