Basically National Holidays (Jan 26, Aug 15 and Oct 02) are mandatory holidays. In addition to these a company shall allow Festival Holidays according to the local area. As posted by earlier these are fixed days and one cannot postpone an emergency work to a future holiday. This necessitates allowing of Leaves to employees.
There is provision in the Factories Act to provide for one day leave every 20 days worked.The Shops and Establishments Act (which is a State Act and hence the rules differ from state to state) also provides for leave with wages. BPOs donot follow these due to negligence of the concerned government authorities.
When these BPOs feel and argue that they are exempted from the operation of labour laws, there cannot be found any specefic communication in this regard. These are really centres of profit. If at all any leniency could be shown it should be a non profit venture but unfortunately these are centres of minting or mounting profit and money at the cost of India Labour. Therefore, they are not suppose to say about loss of man hours and reject even the National Holidays. A company should have a common policy of itsown which should reflect the leave, holidays, weekly off etc applicable to the employees. We the citehr members can advise others, suggest others but we cannot rule. The authority to issue orders to such BPOs and other organisations who deter rights of employees is the appropriate government. Therefore, initiative should come from the government. Let's hope the government will see to it.
Regards,
Madhu.T.K