Dear Friend Ashfaque,
As per service rules or standing orders of any organization, the resigned employee is entitled to a relieving letter. If you accept the resignation of any of your employees after following the due procedure, then you have to obtain a no-dues certificate from other departments such as finance, time office, HR, and the concerned department where the employee works before settling his final accounts. Once you have obtained the said certificate and confirmed that there are no dues from the employee, you have to prepare his final bill. Additionally, the employee is entitled to receive a service certificate and a relieving certificate.
If your immediate boss is telling you that there may be a legal problem in issuing the relieving letter, ask him on what grounds. If his explanation is unsatisfactory to you, then escalate the matter to your MD and explain the consequences of not issuing the relieving letter to the resigned employee.
In some organizations, neither appointment letters nor service or relieving letters are issued to their employees. In such cases, to avoid legal complications, employers are reluctant to issue any relieving certificates to their former employees due to the fear of facing legal claims from them. If your organization is also following this practice, then what your immediate boss is saying is correct. No officer of the organization is expected to disobey the instructions of the MD.
In such a scenario, please follow the instructions of your immediate boss.
NVRao
Hyderabad