Dear Friends,
I am working in a BPO and am currently in the process of setting KRA's for each department. Our nature of business is completely dependent on the clients. So unlike manufacturing concerns, we are not able to work out KRA's based on organizational/departmental goals as goals vary from project to project. To get a better picture, I have attached the tasks of quality department.
We have listed down the activities of the department and have identified them into core functions (4-5) and tasks (based on the core function) and have also identifed the skills required to perform each core function.
Please help me frame this sin a nmanner wherein I can identify the KRA's for this department and the KPI's so that they become measurable.
I am working in a BPO and am currently in the process of setting KRA's for each department. Our nature of business is completely dependent on the clients. So unlike manufacturing concerns, we are not able to work out KRA's based on organizational/departmental goals as goals vary from project to project. To get a better picture, I have attached the tasks of quality department.
We have listed down the activities of the department and have identified them into core functions (4-5) and tasks (based on the core function) and have also identifed the skills required to perform each core function.
Please help me frame this sin a nmanner wherein I can identify the KRA's for this department and the KPI's so that they become measurable.
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