Online Customer Query Management
CTrac is a web-based integrated customer query management system that leverages the internet to manage the queries of your "would-be" clients quickly and convert them into your clients. A quick and accurate response is a stepping stone to trust-building and winning customers. CTrac can assist you in managing your customer queries, scheduling activities, and handling them from anywhere in the world.
You can have a group of support staff located anywhere in the world working on the queries, and you can manage them all from your desk. CTrac allows you to create users and user groups to efficiently distribute and manage the queries based on the location of the customers.