Defining Roles and Responsibilities: How Would You Approach These Key Positions?

Hi all,

I am defining the roles and responsibilities for the following positions in our organization:

1) Manager of Operations
2) Team Leader
3) Quality Head

Please help me in defining the same.

Regards,
Shilpa

Hi,

First of all, let's understand what these people do in your organization and what their hierarchy and reporting structure is. It would be more helpful if you could send the organization chart to define the roles and responsibilities of these personnel. We cannot simply define their roles/responsibilities based on their designations. It is more important to know what they do and how they do it in your organization.

Hope that is very clear.

Looking forward to seeing some more inputs from you soon.

Regards,
PRADEEP

Hi Shilpa,

Please let me know in which domain your organization works. I might be able to help if it is related to the IT domain.

Regards,
Jaya

Hi Pradeep,

Thank you for your reply. I am defining the hierarchy for the Operations Manager of a call center. The hierarchy is as follows: Manager Ops, Team Leader, Pool Leader, Senior CSR, CSR.

The Ops Manager is responsible for managing a team of 5 Team Leaders and 2 Pool Leaders.

Regards,
Shilpa

Hi Jaya,

I believe you are the right person to define the roles and responsibilities assigned by Shilpa since I am not from the IT/ITES sector, although I do possess considerable knowledge about IT functions. I hope you can help with this.

Best Regards,
PRADEEP

Hi Shilpa, :D

You can make roles & resposibilites on following basis:-

1. Reporting relationship

2. Position Summary:- Summarise the key purpose of the role. It aims at capturing “why the role exists” rather than “what the role does”

3. Job Responsibilities:- This should capture main responsibility areas of the role to attain the key deliverables.

4. People Management (Responsibility for leading, motivating and developing staff, excludes supervisory responsibilities)

5. Key Interactions (Internal - within the Organization but outside the department/function, External - outside the Organization) necessary as part of the job to perform the role successfully and effectively.

6. Decision - Making (Specify the type of decisions made independently and with or without company procedures, policies or guidelines)

7. 6Job Requirments

Summarise the required level. Complete as if you were recruiting to fill this position - what aspects of background or knowledge a successful job applicant would have? This may differ from the job holder's own qualifications and experience.

and also keep some aspects in mind as: :lol:

1. Deliver Financial Budget

2. Operational Excellence

3. Organisational Effectiveness

4. MIS & Reporting

6. Special Project

7. Environment

8. Self Development

Pls. revert back for any clarification. :idea:

Cheers !

Avanesh