Gentleman,
I have attached herewith generic job profile of client service delivery management. If your job description matched with this profile then job title should be "Client Service Delivery Manager"
Summary:
The primary responsibility of this position is to provide outstanding leadership and oversight of Client Service Delivery. This includes focusing on ensuring all required administrative and operations/recordkeeping objectives for the assigned clients are met through outstanding partnership, both internally and externally.
Major Responsibilities:
· Lead Service Delivery to provide administrative and recordkeeping activities. Ensure high level of client satisfaction
· Lead and develop team through ongoing coaching, feedback, performance evaluations and the implementation of training as needed.
· Participate in the acquisition of new business, including sales visits and assistance to the RFP team.
· Contribute to the development of new products and service initiatives to ensure effective design, development and implementation.
· Develop service enhancement and cost reduction ideas to RPS to improve and maintain service quality while lowering expenses.
Competencies:
Leadership: Creates and communicates a compelling and inspiring vision or sense of core purpose; demonstrates fairness and sound judgment when using authority; positions self as a credible leader; models desired behaviors; sets direction for the team.
Coaching: Assists in the development of others by giving feedback on performance, provides guidance on career development, and offers opportunities so others may strengthen existing skills and develop new skills; recognizes and rewards others for their achievements; fosters a learning environment where others can develop personally and professionally.
Teamwork: Works effectively and cooperatively with other people; creates a commitment to common goals; values the contributions of all the team members; supports team decisions and listens carefully to understand various and diverse points of view; recognizes and celebrates team successes; minimizes organizational obstacles to help teams work more effectively.
Planning and Organizing: Develops plans and goals that align with and support business strategies; translates objectives into action plans; identifies tasks critical to business success and allocates resources accordingly; effectively manages time to achieve success; handles multiple demands and competing priorities successfully; delegates appropriately.
Results Oriented: Takes decisive action on opportunities to achieve specific outcomes; conveys a sense of urgency when appropriate; persists in the face of obstacles; drives to outcomes that reflect meeting or exceeding a standard of excellence; gets results and adds value in the organization by moving others to action; takes decisive action on emerging opportunities.
Business Knowledge: Has knowledge about policies, practices, trends, and information affecting the business and organization; knows the competition; translates business/professional knowledge and experiences to new situations; studies the global environment to identify opportunities to improve our competitive advantage.
Influential: Persuasive; communicates clearly and logically to achieve support or consensus; partners strategically with customers (peers, managers, other groups/departments, etc); makes recommendations based on the desire to achieve a specific impact or effect or a course of action adopted by others; seeks mutually beneficial solutions; obtains cooperation from others, including those who are not direct reports.
Innovative: Challenges established ways of doing things by sharing resourceful ideas and solutions; pushes for continuous improvement in all ways of doing business; begins or introduces something new; offers creative ideas and approaches problems with curiosity and open-mindedness; champions new initiatives within and beyond the scope of own job.
Qualifications
Education & Experience:
· Bachelor's degree in a related field or an equivalent combination of education and work experience. MBA preferred.
· At least 10 years experience in retirement or financial services in a combination of operations, relationship management and/or implementation preferred.
· At least five years of experience managing, coaching and development of a team of professionals.
· At least five years of relationship management experience.
· Demonstrated ability to develop, build and maintain relationships with internal and external constituencies through strong influence, diplomacy and negotiating skills.
· Excellent analytic, problem solving and business judgment and organization skills.
· Demonstrated understanding of the financial industry, products, policies and procedures.
I hope your uncertainity of job title being addressed if this match with your job description.
Regards
Sawant