How Many Hours Should BPO Employees Spend Including Commute and Work Time? Seeking Guidance

Dear Seniors,

What is the number of hours an employee should be working if he/she is working in US shift according to present practices in BPO's? We provide conveyance facility through company cabs. If we include transport time and login/effective work hours together, how many hours in total should an employee be spending as per BPO/ITES standards? Are there any guidelines for BPO's/KPO's to which we need to adhere? Please provide details so that the same can be followed in my company as well.

Please give your valuable feedback and suggestions.

Regards,
Vijaya

Dear Vijay,

Maybe BPO, US-based, UK-based, IT industry, software industry, but friend, we are in India and we do not have separate rules for them. We have to follow the Shops and Establishment Act of a particular state. However, shift timings can be relaxed with the permission of authorities. The hours of work cannot be more than 48 hours in a week and more than 9 hours in a day. Rest, refer to the Shops and Establishment Act of your state.

Thanks,
J. S. Malik

Dear all,

Though I got some clarity for my query from Malik's answer, I would like to know what policy you are following in your BPO/KPO regarding shift timings and transportation. I need to streamline the shift timings for the US shift and also negotiate with cab service providers for the pick-up and drop-off of our employees.

So, I would like to know to what extent we can extend the shift timings and who is the authority from whom we should seek permission for this. Even if employees work for 9 hours a day, they still need to allocate time for traveling to and from the office. Therefore, what convincing explanation can we provide to management about the pick-up time, especially considering that not all employees are located nearby the office?

I hope to receive your valuable suggestions and assistance.

Regards,
Vijaya