Career Change - Customer Service

hi,
i am from customer service background and am looking forward to changing my career and moving into H.R. any ideas??
thnx
anu

Hello thee
Whats your Acad. background. How much time you have in hand to go through the entire gammut of HR?

Dear Anubala.
It would have been good if you could answer what has been asked. When I asked you about your academic background, aim is to understand your maturity and grasping level in terms of understanding of HRM & HRD as subjects.
When I said "time", it meant, there are many people who take a break of one year and more specially to equipp themselves with HRM background and studies.
Course are available from 2 days to 2 years, again I re-iterate, it depends on what your background is - Exp + Acads + age.
Cheers
Sajid

hey sajid,
thnx fr the info. my academic background is as follows
B.A from punjab university
MBA from American city university in Dubai ( distance learning)
age= 27
career background
4 years customer service with emirates airline
6 mnths custmer servce officer in a real estate firm
thnx
anu

Dear Anu,
I can appreciate your interest in chanigng your Career. The first questions I have for you is why are wanting a career in HR and how will you re-position yourself to pursue this career?
What was the focus of you ur MBA; general or specific emphasis on HR?
As someone who as quided alot of people through various career changes, I advise people to have a really good understanding of why you want to change, how you will contribute to the new field and how your past experience experiences have provided you will transferable knowledge and abilities.
There are many ways to break into a new field, depending on one's circumstances and ones resources, but first, you have to have a clear idea of what you want and what you have to offer.
Regards,
Bruncha

Thanks Bruncha. Dear Anubala, Lets start. I think you have to give a greater thought and attempt answering rather self probing on the querties Bruncha suugested to finally decide on what you want to do and why you want to do !
So, go ahead, lets hear your insight on this !
Cheers
Sajid

Dear Bruncha,
I am sailing in the same boat..
I am a BA graduate and acquired 6 years of experience in BPO industry (international). Due to some personal concern i had to take a break from my career for nearly 2 years
I have worked as HR executive for 6 months (voice based process)
Currently i wish to connect my skills to HR industry.
My concern:
a) which area in HR will be suitable for me?
b) What will be the career growth?
d) Apart from recruitment, Please suggest team in Hr, where my 6 years of BPO experience is matched
Skills: SAP HR, Siebel, Lotus notes, Process improvement and Training/ Personnel Management/ Proficiency in MS Office (Word, PowerPoint)
Regards,
Radha yermal