Struggling to Measure Project Managers' KRAs? Seeking Advice on Evaluation Methods

Dear Seniors,

We are an IT firm. Kindly help me to understand how I can quantify the evaluation of the following KRAs, which are drawn for our Project Managers:

Expectations - Manage Customer expectations.
Estimation - Original estimate of required resources.
Attrition - Team Handling.
Technology - Up to date with technology and looks out for newer areas/ideas.
Creativity - Initiative to do creative work.
Monitor - Monitor weekly with reviews/status report.
Delivery - Think ahead of Customer and align customer expectations of our delivery schedule.
Project Management - Follow Project Management Procedures.
Variance - Kickoff, charter, detailed activity-wise MS Project Plan, project estimates without variance.
ISO - Follow ISO documentation.
Team Performance - Monitoring individual team members' progress with corrective action.
Written Communication - Write mail with key bullet points after every telecom/meeting/discussion with customers.
Change Request - Documents change requests w.r.t purchase order/FS in all phases of the project.
Negotiation - Negotiation Skills.
Presentation - Presentation Skills.

Please reply urgently.

Hello friend,

I will attempt to define some of these:

1. Manage Customer Expectations: Prepare a list of customer expectations. Decide on the top 5 customer expectations to be addressed. Now, the KRA could be to ensure that out of the 5, the top 3 will be addressed/resolved in the next one quarter [3 months] period.

Estimation: Accuracy of estimates is easier to quantify - Estimated costs/Actual project cost. However, ratings could be +/- 10% and considered Very Good, or +/- 15% and considered Good - depending on the business and the impact of such variances.

Attrition: Number of people left or number of people left within one year. Key Persons - critical people left could be a measure.

New Technology: Number of new technology updates in a quarter, number of competitive studies conducted, number of new ideas generated in a quarter, number of innovations implemented, the value of impact due to the implementation of a new idea (in Rupee terms - amount of money saved or amount of output/efficiency improved).

Weekly Reviews: Completion of planned weekly reviews (Number actual/number planned).

Negotiation skills: If you are selling, then the amount of % margin you are able to get. If you are buying, the amount of discount % you are able to get can be a measure of negotiation.

It may be noted that what gets measured will be controlled, and that is what is likely to happen - so we need to focus on relevant metrics for the business and not just some measure for the sake of producing figures/numbers having no impact on business.

Regards,
Nishikant

Dear Nishant,

Could you please suggest some good reference materials for quantifying KRAs? You can either post them here or email me at [IMG]https://www.citehr.com/misc.php?do=email_dev&email=cHJhdGVla3Npcm NhckBnbWFpbC5jb20=[/IMG]

Thank you.

Dear Seniors,

I am in a thought process where I have to look out for a Six Sigma project in my process. I have already completed two Lean projects: one that reduced costs and the other that aimed to increase customer service by using the STAR Methodology.

My process is currently green and meets all SLAs well on time; it has been green for a good one year. However, I am now receiving a lot of additional tasks, and I am struggling to identify a new project for my team for this quarter.

Can you please suggest what project I can start in this ideal situation where everything is green and the team is very efficient? Perhaps I am overlooking some opportunities, but your thoughts can help me in identifying them.

Regards,
Gaurav