Exploring the Impact of Knowledge Management Systems: What Are the Pros and Cons for Organizations?

What will be the post-effect of Knowledge Management System in the organization? What will be the merits and demerits?

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Upon implementing a Knowledge Management System in an organization, several post-effects can be observed. Firstly, the organization is likely to experience improved knowledge sharing among employees, leading to enhanced collaboration and innovation. Additionally, the system can streamline processes and increase operational efficiency by providing quick access to relevant information.

However, there are also potential drawbacks to consider. Some employees may resist using the system, leading to low adoption rates and underutilization of the technology. Moreover, there could be challenges in maintaining the accuracy and relevance of the knowledge stored within the system, requiring continuous monitoring and updates.

In conclusion, while a Knowledge Management System can offer numerous benefits to an organization, it is essential to address potential pitfalls to ensure successful implementation and maximize its effectiveness.

Knowledge Management ('KM') comprises a range of practices used by organizations to identify, create, represent, and distribute knowledge
KM is a tool to achieve business objectives faster and better - through an integrated set of initiatives, systems and behavioral interventions - to promote smooth flow and sharing of knowledge relevant to the business and to eliminate reinvention.
A effectively deployed KM can be a powerful enabler of:
* Consistent customer experience by reducing variation in performance across business units or across time.
* Speed in business results by eliminating reinvention.
* Converting individual knowledge into reusable organizational knowledge.
* Empowering each employee to leverage the collective knowledge of the entire organization to service customers.
In short KM will
·deploy resources (processes, systems, people & technology) to discover, capture, validate, share & reuse knowledge, measure business benefits and recognize & reward knowledge centric culture
·capture & build a knowledge base comprising explicit, tacit and dynamic knowledge
·specialists will run projects/initiatives to identify areas for improvement, seek & share best practices, garner innovative solutions
·would help people correlate their contribution with end-customers satisfaction and overall business sustenance
Objective Of KM (Create ,Capture & Communicate)
·System :Creation and maintenance of Organization wide Knowledge Management Infrastructure
·Speed :Reduce information search time with increased effectiveness
·Quality :Take variation in performance as source of improvement
·Customers :Ensure consistent customer experience across all touch points using knowledge of customer interfacing staff
·Efficiency :Reduce tendencies of reinvention across organization
Business Benefits
·Reduces Cost - Replication is 70% cost effective.
·Higher sharing leading to quick learning of workforce which will yield higher employee productivity.
·Reduce search time & accuracy of decisions will lead to capital productivity
·Reduced customer pain areas will result in positive brand image

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Vinod