Feeling Lost Without a Defined Role: How Do I Set KPIs When My Job Isn't Clear?

Hi,

My company has asked me to fill up KPIs. My issue is that no specific role has been defined for me. I have a postgraduate degree in commerce and have completed a diploma in HR.

They utilize me as needed, to assist various departments. I am based in the CMD office, but they have not assigned me a specific role.

Please help.

Regards

I am getting what you are looking for. Please clarify your point.

As per my understanding, you can talk to your immediate senior or your colleague. Now that you are already in the corporate world, do not panic and don't be nervous. Every problem has a solution. So, go ahead and discuss it with your peers and colleagues.

All the best,

I had discussed with CMD also. He knows that I don't have routing work. But he still wants me in his block to assist him as and when required in urgency. How to fill KPI in that?

Hello friend,

As a first step, keep a log sheet of activities you do - if possible, collect data for the last 2-3 months. This will give you an idea of what kind of activities you are involved in. You can also list the defects that occurred during the last 2-3 months.

Now you can take "improvement projects," for example, reducing the cost of travel, reducing the cost of air travel through economy airline bookings or bookings in advance by proper planning, reducing energy costs, reducing the time to complete certain activities through simplified procedures, preparing standard formats, simple computer programs, etc. Reduce errors/mistakes from say 10% to 5%. In short, you can always decide to reduce costs, reduce errors (improve quality), and improve the time required to complete the work.

Additionally, since you are from HR, you may take up KPIs such as organizing 2 sessions on Health, 2 Sessions on Stress management, conducting 2 team-building events, organizing 2 social events in the next 3 months.

Such a time-bound action plan will give you a sense of achievement when you complete them and also help the organization.

Regards,
Nishikant