How Can I Create Exemplary Training for Retail Staff in the Specialty Food Industry?

Hi, I'm a trainer who was originally with the BPO industry, and now I'm with the specialty food retail industry. Since I'm a little unsure about how to go about training for my new job, could someone help me out with details on how to make training for retail staff more exemplary? I have seen some really good PowerPoint presentations on this site, and hence, I come to you guys with a lot of hope. Any suggestions would be helpful. Thanks a lot.

Dear Alm DB,

I am a trainer in the food industry. Firstly, your plan of action (POA) depends on the major areas of the food industry. Is it just food service, HK, FP, or does it involve sales? Once you determine this, your next step is to identify the levels of people involved, their educational backgrounds, communication skills, and the languages they understand. Once you grasp this, your next step is to design your modules based on your findings. The sessions should then be scheduled according to work timings because not all employees can attend at once since the outlets need to remain operational.

Some of the challenging issues in training the food industry include:
- Oversized egos from top to bottom
- Superiority and inferiority complexes in learning
- Outright displays of boredom
- Lack of punctuality in attending programs
- Time-wasting behaviors in various forms

Therefore, create plenty of PowerPoint presentations, incorporate various games, and effectively deliver your message.

Best regards,
Lisa