Employment Verification Dilemma: How to Proceed When a Previous Employer Won't Cooperate?

Hi, I am currently working as an HR in one of the IT industries. Here I want to raise an issue on Employment Verification. Recently, we have recruited a senior level person from one of the reputed Finance industries, and he has been working with us for a couple of weeks. As per our organization's policy, we have to conduct Background Verification Checks for all levels of employees entering the organization. For the same purpose, I have called the concerned company's HR to provide the details of the employee. However, I learned from her that it's against their HR policy to support or handle Employment Verification Calls. I communicated this to my management, but they are insisting that I obtain the details at any cost. This is indeed a difficult situation, and we are seeking a solution from forum members. How should I handle this?

Hi Venkatesh,

Please see if you can get the contact details of the employee's boss and the email IDs of HR and the supervisor. You can try to contact the employee's supervisor to gather some details. If unsuccessful, you can send an email to both the HR department and the supervisor. Based on their email confirmation, inform your management that they are not verifying the details.

However, I think you will need to speak to them and help them understand that if they are unwilling to cooperate, they may face a similar situation when verification is required.

Thank you.