Dear All,
We have all studied something or the other about conflict management, I would like all of you to go through this and give your valuable inputs.
* What Is conflict?
Conflict is the condition in which people’s concerns (the things they care about) appear to be incompatible with someone else.
The best way to manage conflict is to think and act in ways that help prevent conflict in the first place.
Conflict occurs when people view the same situation / issue in different ways.
*When does conflict Arises??
A single conflict situation can be perceived
as either real or non-existent.
Differences surrounding…
Goals
Approaches / Means
Priorities
Opinions
Perceptions
Values
Styles
Needs
Same Needs
##Do this Conflict Exercise::
Describe three situations where conflict surfaced:
Family Member
Friend
Co-worker – or work related
Answer the following:
Describe the situation – what was it?
How did you feel? What were the emotions?
What happened as an outcome?
Was it resolved?
If so, how?
If not, will it be resolved?
Why or why not?
What shapes our preferences for dealing with conflicts:
Background, upbringing
Communication/social skills
Job responsibilities/position
Cultural norms/environment
Work life vs. personal life
Past experience (use what works)
*Problem with conflicts
Creates unhealthy competition
Creates stress
Creates hurt feelings/lowers morale
Leads to low productivity
Leads to hostility and fear
Blocks communication
Undermines teamwork
Imposes obstacles
*There are some benefits too::
Promote creativity
Promotes innovation
Challenges the status quo (avoid groupthink)
Ignites debate about how to better our practices
Triggers behavior changes
Conflict is not always bad – conflict focused on ideas and based on a shared desire for the best result is healthy and positive too.
SHare your views on this article, I know it is less of an article and more of an exposure to understanding CONFLICT MANAGEMENT.
Cheers :)
Archna
We have all studied something or the other about conflict management, I would like all of you to go through this and give your valuable inputs.
* What Is conflict?
Conflict is the condition in which people’s concerns (the things they care about) appear to be incompatible with someone else.
The best way to manage conflict is to think and act in ways that help prevent conflict in the first place.
Conflict occurs when people view the same situation / issue in different ways.
*When does conflict Arises??
A single conflict situation can be perceived
as either real or non-existent.
Differences surrounding…
Goals
Approaches / Means
Priorities
Opinions
Perceptions
Values
Styles
Needs
Same Needs
##Do this Conflict Exercise::
Describe three situations where conflict surfaced:
Family Member
Friend
Co-worker – or work related
Answer the following:
Describe the situation – what was it?
How did you feel? What were the emotions?
What happened as an outcome?
Was it resolved?
If so, how?
If not, will it be resolved?
Why or why not?
What shapes our preferences for dealing with conflicts:
Background, upbringing
Communication/social skills
Job responsibilities/position
Cultural norms/environment
Work life vs. personal life
Past experience (use what works)
*Problem with conflicts
Creates unhealthy competition
Creates stress
Creates hurt feelings/lowers morale
Leads to low productivity
Leads to hostility and fear
Blocks communication
Undermines teamwork
Imposes obstacles
*There are some benefits too::
Promote creativity
Promotes innovation
Challenges the status quo (avoid groupthink)
Ignites debate about how to better our practices
Triggers behavior changes
Conflict is not always bad – conflict focused on ideas and based on a shared desire for the best result is healthy and positive too.
SHare your views on this article, I know it is less of an article and more of an exposure to understanding CONFLICT MANAGEMENT.
Cheers :)
Archna