Dear Sujata,
A candidate needs to be totally secure about the new job prior to resigning. The normal trend is to provide a hard copy of the offer letter/LOI/Appointment Letter. In some cases where the candidate is from outstation, emails are resorted to provided it is mutually accepted. So, if the intentions are honourable I see no reason as to why the hard copy cannot be provided to the candidate. There are instances wherein branded companies have backtracked on offers.
I suggest you contact the client and explain the needs of the candidate. In any case the entire process would have already caused a small wrinkle in the trust levels between the client and the candidate, which the HR dept would have to iron out.
I understand it must have been extremely frustating for you.
regards
Ajay
A candidate needs to be totally secure about the new job prior to resigning. The normal trend is to provide a hard copy of the offer letter/LOI/Appointment Letter. In some cases where the candidate is from outstation, emails are resorted to provided it is mutually accepted. So, if the intentions are honourable I see no reason as to why the hard copy cannot be provided to the candidate. There are instances wherein branded companies have backtracked on offers.
I suggest you contact the client and explain the needs of the candidate. In any case the entire process would have already caused a small wrinkle in the trust levels between the client and the candidate, which the HR dept would have to iron out.
I understand it must have been extremely frustating for you.
regards
Ajay