Dear Sonali,
The ideas of the members will certainly guide you to over come the present crisis in the organisation. The interpersonal relationship among the employees has to be improved. Root cause analysis of the problem and instituting suitable remedial measure, and follow up do help in solving the problems.
The crisis faced by you is a common one in today's work environment where lack of internal security and mutual trust among the employees prevails at certain level. At the same time the infused ambition to grow higher by beating one another is a proven factor for restlessness among the people is one of the guiding factors for their particular behaviours.
There is always a reason for becoming 'defensive' and 'close' while working with the people. Her (the employee you have mentioned) past experience and subsequent impressions in her mind may be the probable cause of her current behaviour which appears imbued with lack of trust in her co-employees. "Just do my duty for what I am paid" - appears to be her own developed service-policy.
From your report, it appears that she is competent and has been diligently discharging her assigned duties. Because of which she is an expert. She wants to keep a professional relationship and not more than this. She does not want to sit after 6 p.m. - is an indicative of this. But she must be following the routine working hours of the company. This can not be termed as a wrong practice.
From a different angle, I am to add that we see the things not as they are, but what actually we want to see in things as per our own perception.
Now the point is how to extract more from her. Taking the output by imposing something and/or by forceful means is a temporary solution and may not last for longer period. Improvement in interpersonal relationship by generating mutual trust eradicates any kind of fear, and builds up confidence.
Now the question arises, how to improve the mutual trust? This is a subject for your contemplation.
At the same time, for instant solution there is a need to device certain methods for compliance of all to eliminate the concentration of knowledge/power at one person/place for which our dear members have already suggested you.
i) Evaluate Job Descriptions, Duties and Responsibilities of employees.
ii) Rules & regulations of the company are for each and every employee to adhere with. All possible care must be taken in order to win the employees support and motivation while framing any rule/regulation. There must be indicatives of mutually beneficial for organisation and employees as well.
ii) Following the rule - "I am OK - You are OK" is beneficial.
Wish you all the best.
Regards,
Sanjeev Bakshi
The ideas of the members will certainly guide you to over come the present crisis in the organisation. The interpersonal relationship among the employees has to be improved. Root cause analysis of the problem and instituting suitable remedial measure, and follow up do help in solving the problems.
The crisis faced by you is a common one in today's work environment where lack of internal security and mutual trust among the employees prevails at certain level. At the same time the infused ambition to grow higher by beating one another is a proven factor for restlessness among the people is one of the guiding factors for their particular behaviours.
There is always a reason for becoming 'defensive' and 'close' while working with the people. Her (the employee you have mentioned) past experience and subsequent impressions in her mind may be the probable cause of her current behaviour which appears imbued with lack of trust in her co-employees. "Just do my duty for what I am paid" - appears to be her own developed service-policy.
From your report, it appears that she is competent and has been diligently discharging her assigned duties. Because of which she is an expert. She wants to keep a professional relationship and not more than this. She does not want to sit after 6 p.m. - is an indicative of this. But she must be following the routine working hours of the company. This can not be termed as a wrong practice.
From a different angle, I am to add that we see the things not as they are, but what actually we want to see in things as per our own perception.
Now the point is how to extract more from her. Taking the output by imposing something and/or by forceful means is a temporary solution and may not last for longer period. Improvement in interpersonal relationship by generating mutual trust eradicates any kind of fear, and builds up confidence.
Now the question arises, how to improve the mutual trust? This is a subject for your contemplation.
At the same time, for instant solution there is a need to device certain methods for compliance of all to eliminate the concentration of knowledge/power at one person/place for which our dear members have already suggested you.
i) Evaluate Job Descriptions, Duties and Responsibilities of employees.
ii) Rules & regulations of the company are for each and every employee to adhere with. All possible care must be taken in order to win the employees support and motivation while framing any rule/regulation. There must be indicatives of mutually beneficial for organisation and employees as well.
ii) Following the rule - "I am OK - You are OK" is beneficial.
Wish you all the best.
Regards,
Sanjeev Bakshi