Dear Anonymous,
You seem to be a senior guy in HR but your comment was uncalled for. She seems to be a new comer in this role and obviously needs our help in growing in this role. Its a very practical question and I don't think these things are taught in B-schools.
On the other hand I do agree that most of the companies do not keep house keeping staff on their payroll. They are usually managed through a vendor as it lightens the liability as a direct employer. For e.g. employing them directly would make it very difficult for an organisation to terminate their services as you would have to follow ID Act.
Where as if you employ them thru a vendor your liability would be minimum but as a Principal Employer you would still have to maintian data and ensure timely salary, minimum wages, PF, gratuity, ESI etc.
Additionally just by giving out Offer or appointment letter doesn't make them feel better. You need to treat them with respect and dignity and if possible involve and invite them to office functions, I'm sure this would help a lot.
You seem to be a senior guy in HR but your comment was uncalled for. She seems to be a new comer in this role and obviously needs our help in growing in this role. Its a very practical question and I don't think these things are taught in B-schools.
On the other hand I do agree that most of the companies do not keep house keeping staff on their payroll. They are usually managed through a vendor as it lightens the liability as a direct employer. For e.g. employing them directly would make it very difficult for an organisation to terminate their services as you would have to follow ID Act.
Where as if you employ them thru a vendor your liability would be minimum but as a Principal Employer you would still have to maintian data and ensure timely salary, minimum wages, PF, gratuity, ESI etc.
Additionally just by giving out Offer or appointment letter doesn't make them feel better. You need to treat them with respect and dignity and if possible involve and invite them to office functions, I'm sure this would help a lot.