there are two things which are associated with this, 1 risk management ( which is the current scenario) 2.risk prevention ( which can prevent such incidents in future)
getting money back is a definite challenge, as it needs to be proved that the customer has paid and has a receipt for such payments, with out such a scenario, it will be difficult to prove. the description stated has 2 sides either customer has not paid, or paid and not remitted to the company. assuming one of them is a mistake.
since this has happened once, it can happen any day as the system cannot track such lapses. the effort has to be in implementing the right systems, this has to be the focus of any money related challenges.
getting money back is a definite challenge, as it needs to be proved that the customer has paid and has a receipt for such payments, with out such a scenario, it will be difficult to prove. the description stated has 2 sides either customer has not paid, or paid and not remitted to the company. assuming one of them is a mistake.
since this has happened once, it can happen any day as the system cannot track such lapses. the effort has to be in implementing the right systems, this has to be the focus of any money related challenges.