How Can This Customer Service PPT Enhance Your Training Program? Share Your Thoughts

Hi Friends,

I am sharing a PPT on Customer Service with you all. I believe this will help you in developing a good CS training program for your organization. If you find it helpful, please feel free to reply and provide feedback to help me improve my future PPTs.

Regards,
Himanshu

Hi Himanshu,

I have just downloaded the presentation. I haven't gone through it in detail, but it appears to be pretty comprehensive at first glance. Let's see if I can add any value. With your permission, may I add to your presentation if I find something that I have and upload the same?

Regards,
Ajay

Hi Ajay,

I have just downloaded the presentation. I haven't gone through it in detail, but it appears to be pretty comprehensive at first glance. Let's see if I can add any value. With your permission, may I add to your presentation if I find something with me and upload the same?

Regards,
Ajay

Hey Ajay,

All yours... nice to see that people are really professional and courteous enough to ask permission. You can add and update it... it's a kind of share which should grow with each download.

Regards,
Himanshu

Hi,

I downloaded your presentation; it is very comprehensive and contains good content. Would you mind if I end up using it for some very basic level training workshops? I might also add some material to it. With your permission, may I upload the same here for your review?

Richa

Hi Himanshu,

I wanted to let you know that I have not yet downloaded the PowerPoint presentation. Of course, I will do it right away, but first, I want to say thank you for posting it.

Reason - Your message.

Regards,
Pooja

Hi Himanshu,

Thanks for sharing this with us. It was a good presentation on customer service. One suggestion I have is that you may consider adding tips on how to handle difficult customers while also ensuring they understand what the other side is intending to say, without spoiling the relationship.

Thank you very much.

Regards,
Thresia

Hi Richa,

I downloaded your PowerPoint presentation. It is very comprehensive and contains good content. Would you mind if I end up using it for some very basic level training workshops? I might also add some additional information to it. With your permission, may I upload the same here for your review?

The presentation is shared for the above-mentioned purpose only, that is, for you to use, customize, and add to it as you see fit. Thanks for asking anyway.

Regards,
Himanshu

Hi Himanshu,

I really appreciate your content, especially the customer turnover statistics. However, if you could add some pictures that are relevant to your content, it may have a big impact on your PPT.

Regards, Rangarajan Human Resource

Dear Friends,

I acknowledge the comments and appreciation from all of you. Thank you very much. Your comments and appreciation have really motivated me a lot, and I will keep up the good work. I have started the momentum, and now it's all of our job to keep it going and not let it stop.

To add to the kinetic energy of the ball, I have shared another PPT on email etiquettes via email. Please let me know your thoughts on it. (The PPT is titled "PPT - Email Etiquettes" in the Training Forum.)

Regards,
Himanshu

Hello Mr. Himanshu,

The PowerPoint presentation on the topic of customer service was a nice extract. A customer is very important for us, and we are dependent on him. The presentation is crucial during the training phase so that they can realize the "importance of the customer and his role for a company."

Please come up with good articles with the same spirit.

- Manikumar

Dear Himanshu,

I could download your ppt just now. I found it interesting and a good piece of work. It is sufficient for upgrading service skills in employees working in any service organization. Keep it up.

Regards,
Anil Kaushik

Dear Himanshu,

It was really nice going through your PowerPoint presentation. I shall re-read it and get back to you with some additions so that the manufacturing industry is also addressed.

Warm regards and keep up the good work! 😊

Madan

Hi,

The presentation was good, but it could be more specific. Thanks for your work.

Regards,
Karthik

Hi Himanshu,

I just viewed your PPT, and I found that some parts of it are too congested. Consider adding some quotable quotes to bring zest to it.

With regards,
Coach Randawa

Dear Himanshu,

Hi! I have seen your presentation, and I think it is good - a very clear message. Some suggestions: how about using fewer words and incorporating a few pictures to make the message more effective? Think about it.

By the way, I am a vocational trainer by profession. I am, therefore, very interested in presentations, and I am informally conducting a survey to find out what makes presentations effective.

Thanks.

Regards,
Radha

Hi Himanshu,

I have been irregular on this site. This was one of those days when I managed to go through your ppt. First look very interesting and well-laid-out ppt. Thanks for helping me refresh some of my memories. Your effort seems to tell me why customer service is important and how internal customer orientation might help exceed external customer requirements.

On the other hand, I thought we could have added some aspects on behavior-related stuff such as interpersonal negotiation to overcome internal barriers/conflicts in the interest of customer service. I thought there was some scope for examples as well. Trust my perspectives help.

Regards,
Sairamesh

Wonderful presentation, very exhaustive and self-explanatory. I felt that the content on some of the slides is a bit too dense for the audience's comfort. Perhaps we could consider splitting up some slides into smaller content clusters. Overall, the presentation is a great compilation that can be easily used even by a novice trainer in the customer service industry! Cheers, keep up the good work! - Bhaskar.

Dear Himanshu,

Very good PPT. Please add advantages and disadvantages of communication or customer handling.

Regards,
Kiran Rane.

Hi,

As I am developing a C/S framework for my new hospital, I discovered your slides while browsing through C/S-related topics. I could use this off the shelf when I decide to train new staff and am time-challenged to develop a deck of my own. You had put in a lot of effort to put it together, and it is a commendable effort.

My little reservation and concern: I had organized/attended vendor programs which included similar concepts during my 10-year stint in the local and regional HRD Department in my previous organization. I am still working with at least two of these vendors. I would like to avoid them thinking that I had taken anything out from their program design as many C/S concepts are similar.

We all recognize that we have our capabilities in developing a C/S program, and it is hard to avoid making it seem like we had adopted from somewhere, even if it was from our understanding/experience/creativity/research and knowledge.

I would like to use most of your slides and build on from there when I am ready to deploy our C/S programs.

Many thanks.

Dear Himanshu,

That was a really good presentation on Customer Service, which provides details on how to identify customers. Good job.

Sure, it will be useful for most of the members of this forum. Thanks for sharing this.

Regards,
Mohammed Azmath

Hi Himanshu,

Good inputs on Customer Service, and I appreciate you sharing them with everyone. I feel that adding more examples or simple case scenarios can make it more interactive as well.

Good work!

Regards,
Roy

Hi Himanshu,

I recently joined this group, and yours was the first PPT I downloaded. I was looking for something like this to help me out in my training. I guess I owe a thanks.

Regards,
Nazia

Hi Himanshu,

I appreciate your effort in putting your thoughts together to make a wonderful presentation and sharing it with fellow members. I have gone through the PPT and am impressed with the way it is made. We are working on a program for Retail professionals focusing on Customer Service Excellence, and I really liked some of the slides. With your permission, I would like to use them in my presentation and lecture. I would appreciate it if you could share any more PPTs or insights along these lines.

You can reply to my Yahoo ID: manthassv@yahoo.com. Let's stay in touch.

Thanks and Regards,

Shyam S Mantha
9949 610033

Hi Himanshu,

Your presentation has some really interesting stats that can help establish interest and need in an audience. I would suggest placing that slide right at the start of the presentation for maximum impact - just a thought.

- Nita

Hi Himanshu,

Good presentation. The issue of internal and external customers often confuses me. I am sure it's going to help me out.

Regards,
Santosh Verma

Hi there,

Great PPT. The content and the flow are great. Some quick suggestions: Add some visual images/effects to the text (helps in breaking the monotony). Add a source of data (makes it more credible). For example, Slide 22 - Surprised. The data is based on research conducted by Michael LeBoeuf for writing "How to Win Customers and Keep Them for Life".

All in all, very engaging. Keep up the good work!

Thanks!
V

Dear Himanshu,

The presentation slides are informative; however, I have a suggestion regarding the flow of slides/program. The presentation flow should be based on the design.

Some suggestions are slides on Business/Market Trends, Branding, Customer Retention/Brand Loyalty statistics to generate discussions that will ultimately focus on the Customer. Looking at expectations from Shared Services is another aspect of culling out Internal Customer benchmarks. The inputs could then be channeled to customer service, customer care, customer delight, and customer lifetime value.

The customer charter of rights or the concept of SLAs, and case studies on how mystery shopping statistics have revealed the impact of customers or after-sales service could also be highlighted.

Your presentation is complete in terms of text, but add a few animations to it. Good job.

Meghna

Hi Himanshu,

Good presentation. However, a bit lengthy. Very informative and thought-provoking.

Regards,
Priya

Dear Himangshu,

It's a good one. I'm in the multiplex industry, so I'm using a few parts in my presentation from our business angle. I hope I can get your permission for the same.

Regards,
Debamita
meetdebmita@yahoo.co.in

Hi,

It's wonderful work from you, and your effort is commendable. Let it be helpful to all.

I request everyone to at least give feedback about the material you download, as it will be of great help for the person posting it to make necessary changes if required for future postings.

Regards,

Jay
Chennai
9444939043

Hi Himanshu,

The PowerPoint presentation is very good. Do you have any format for a questionnaire on Know Your Customer?

Regards,
Sandhya.

Hey,

Excellent presentation, thanks a lot for it. I wanted to start some customer service initiatives in my organization, and this presentation seems to be the perfect start.

Regards,
Kanhaiya

Kind words of thanks to all of you who have found this PowerPoint presentation useful and have shared your important feedback in the form of thanks, comments, criticisms, and motivation. I will soon be posting some equally good material once I get settled with my own tasks. Thanks once again.

Regards,
Himanshu

Hey Radha,

It's indeed a good suggestion. You will see this reflecting in my new material, and I would definitely quote you as a motivator. Ha ha ha.

Thanks and regards,
Himanshu

Hey Himanshu,

I just downloaded the ppt. It seems to have stuff. I'll go through it.

Anyway, thank you.
Sumana

Hi Bima,

I'm a trainer, and your PowerPoint presentation is good. You probably need to add some pictures and include more information on personality traits and handling difficult customers to enhance your presentation. Good work!

Ciao,
Leela

Hi Himanshu,

Thank you for sharing this very comprehensive presentation. I appreciate many of the elements you have included, and I intend to leverage your insights on how customer delight can be achieved in HR.

Thanks and regards,
June

Hi Himanshu,

I have just downloaded the PPT. It is great and comprehensive. Does anybody have Customer Care tailored to Banking needs? Appreciate your feedback!!!

Habib

Hi Himanshu,

I have downloaded your PowerPoint presentation; however, I have not gone through it yet. I will certainly share my inputs once I go through it.

Hi Friends,

Sharing a PPT on Customer Service with you guys. Thought this will help you in building a good CS training program for your organization. If you like it, kindly add replies and give feedback to improve my future PPTs.

Regards,
Himanshu

Hi,

Your PPT on Customer Care delighted me. I would like to suggest you to get some backups to support the statistical reports like 4% of Customer, 80% Attitude. By backups, I mean to say the facts or assumptions made by research bodies or R&D bodies.

Regards,
Sanjay Das

Hi Himanshu,

I just downloaded your PPT. I have just browsed through it and it looks to be an interesting one. I will definitely go through it again and reply accordingly.

Thank you.

Regards,
Deesha

Hey guys,

I downloaded this PPT, but it won't open up. The error message states, "No text converter is installed for this file type." Can someone help?

Thanks

Hey Himanshu,

The pitch has been well designed. However, I feel we can close it differently after explaining the interdependency between the 3 P's. Good work!

Cheers,
Jeet

Dear Himanshu,

It seems to be a well-prepared PPT on Customer Service. I believe it can be used to educate and enlighten our sales and service personnel to perform better than they are currently doing. Thanks again for sharing such a good presentation.

Debashis

Dear Himanshu,

A comprehensive PowerPoint presentation on customer service. It should resemble TMI's 'Putting People First'. You could divide it into smaller topics as it is too vast to cover in one module.

Regards,
Lisa

Hi Himanshu,

Thanks. The presentations are clear. However, please ensure that you include a bibliography or references where you have taken information, for example, survey results that you quote.

Best wishes,
Narasimhan

Dear Himansu,

Thank you a lot for the PPT. It's good, though there is always scope for improvement. Thanks for sharing.

Regards,
Murthy
Hyderabad
09346796414

Hi Himanshu, I just downloaded the presentation. It is too good, thanks a ton. I'm working as a process trainer for Firstsource. I'm sure this would be really helpful.

Good attempt...
If u r using it somewhere ... it's more of gyaan...
Why not add some exercises / role plays / examples of good & bad customer service... Cos. which are known for good or bad customer service e.g. wal Mart, FedEx, Virgin Airlines, SAS, Kingfisher / Jet Airways / Dominos Pizza etc.

Dear Himanshu,

Your presentation was good, but on slide 29, is it "types" because I could not figure out what "tapes" means.

Ajay Kalyan

Dear Himanshu,

Good PPT. Thanks. I would appreciate inputs from you. I have to develop a Customer (Patient) Sensitization program for front-line hospital staff. Would appreciate any suggestions.

Thanks, Christine

Hi Himanshu,

The PPT really helped me a lot. In customer service, can you suggest any games, role plays, or any site where I can find the same? I want to make my session interactive. My target audiences will be the Store Managers/Supervisors at a Retail outlet. Kindly suggest.

Regards

Hi, Himanshu,

I work in a call center. The customer service PPT will definitely be helpful. May I have your permission to share this with my colleagues? Thanks so much!

Regards, [User's Name]

Hi,

Very nice presentation. Kaizen: the last slide can be added under the title "A Final Thought," and you can quote some of the management experts' views on customer service under the title.

Expect more PPTs from you.

Thanks,
Sukumar

Hi Friends,

Sharing a PPT on Customer Service with you all. I thought this would help in developing a good CS training program for your organization. If you find it useful, please share your thoughts and provide feedback to help me enhance my future PPTs.

Regards,
Himanshu

---

This is really good. It looks absolutely professional. Thanks for such a good PPT.

Regards,
KSS

Hi Himanshu,

Just joined the forum... Your PowerPoint presentation was really good and included almost everything. Good job done! However, maybe if you could help me with a few more tips on how to build client relationships, it would be great!!!

Thanks

Dear Himanshu,

It is a very informative PPT. However, as I am not from a "Customer Service" background, I am finding it difficult to understand slide #5.

Regards,
Prajakta

Hi Himanshu,

I'm a soft skills trainer, and I found it very informative, simple, easy to follow, and capable of creating the "ahhh" and "oohh" impact when delivering it.

Thanks for this.

It is good and useful. Thank you, buddy.

Naveen :icon1:

Sharing a PPT on Customer Service with you guys. Thought this will help you in building a good CS training program for your organization. If you like it, kindly add replies and give feedback to improve my further PPTs.

Regards,

Himanshu

Hi Himanshu,

I joined the firm recently and would like to request a PowerPoint presentation on CRM as I am unable to retrieve it from the site. I am a trainer and would like to stay in touch with you. Please let me know if you are looking for any particular area. You can reach me via email at raju.p@adecco.co.in or on my mobile at 0-9885090067.

Thank you,
Raju PVL

Hi Himanshu,

Thanks for the presentation deck; however, it seems pretty dry. While I appreciate your effort on this, it could have been better with a few hands-on exercises and facilitator notes. Currently, it is more at the 'Knowledge' level and may not even reach the 'Understanding' level of Bloom's taxonomy. I hope this candid feedback will be taken constructively.

Regards,
Pankaj

Dear Himanshu,

Brilliant efforts and very well-organized PowerPoint presentation on customer service.

Regards,
Ishrat:-P

Hi,

I just downloaded the PPT. Upon a quick review, it is evident that this presentation depicts how to take care of the roots/pillars of the basic needs of a "customer." The PPT is both simple and detailed, serving as a strong foundation for training, especially for novice trainers.

Regards,
Tania

I became a member only two days ago and already I have found a wealth of relevant info and powerpoints. Thank you for sharing such good materials.

The cust svc PowerPoint is excellent and just what I needed for a different sector of employees at our office.

Dear Himanshu,

An interesting presentation on Customer Service - I am confident that a lot of hard work and time were put into it. Himanshu, I am working on one myself and would like to use a few pointers from your work with your permission. On the other hand, have you already delivered sessions with this .ppt aid? If yes, what was the duration and who was your industry target audience?

Himanshu, how about incorporating some activities to complement this presentation? I am searching the internet for engaging activities to enhance the lessons from the PowerPoint. I invite you to reach out to me and get to know you personally.

With warm regards,

Uday

Hello dear Himanshu,

The PPT is quite informative. But just think if you can add any examples to each concept so that the presentation would be more interesting too.

A very helpful PPT, Himanshu. I also believe that body language when interacting with customers plays an important role, but it is often neglected. Thank you again for sharing this information:-)

Chelsea

Hi Himanshu,

The presentation is really comprehensive. This presentation would seem more practical if backed up by numbers. For example, what we did for our participants in the marketing department when we made a similar presentation was presenting to them data from their own findings, along with a small survey we initiated with a few customers. This provided them with a larger focus on the generic topic of Customer Service. I hope this feedback is useful for making further incorporations. Thanks for sharing. :)

Your PowerPoint presentations are the result of careful work. I would appreciate it if you could also attach the training module. Thank you.

This is very thorough with some excellent content. I liked the "Don't" section and all the sections on statistics; only 4% of customers complain, etc. It brought customer care to life.

If I were in the audience, I reckon that I would benefit from more visuals, pictures, and diagrams. Would an audience be able to read the points on the slides and listen to the presenter at the same time? Something would be missed. The "thinking positive" slide would benefit from a good motivational picture. For example, I think that the "3 P" slide might benefit from a slow build on each of the P elements, giving you, the presenter, the chance to explore each in detail.

Good one.

Andrew

Hi Himanshu,

I have received your presentation after a long search on the internet. Thank you very much for the help. With your permission, can I download and use it for my trainings? It would be awesome if you could share some more presentations that you have.

Thank you once again.

Thank you,
Sridhar

Dear Himanshu,

Very good presentation. I just wanted to know the validity of the statistics that you mentioned (surprise/startling statistics) and also if it is a general idea for any trade or if it has a particular reference?

Regards

Hi,

Thank you for the very good presentation. If you have any more presentations, kindly forward them to my email id padmavathi@bombaystore.com. Since I am in retail, this would be helpful to me.

Regards,
Padmavathi

Hello Himanshu,

I was looking for some material about training for a friend in India and came across your PowerPoint presentation. It is very comprehensive and has put me in the right direction.

Thanks a lot,
Lakshmy

Hello dear,

The PPT was awesome and very useful. Thanks for sharing, and I hope to see more informative PPTs in the future.

Thank you in advance.

Regards,
Rehan.

Mr. Himanshu,

This portal is dedicated to knowledge sharing on HR-related issues. I appreciate your efforts in sharing the knowledge you possess despite your hectic schedule. It is a service you provide to the HR community.

While I understand your sentiments, it's important to note that when rendering a service, expecting courtesies diminishes the meaning of the service itself. Over time, if you don't receive the courtesy you expect, it may lead to a shift towards self-centeredness, which is not something I wish for you.

Continue serving mankind for as long as you can.

Good day all,

Kindly assist with sustainability strategies for maintaining customer service excellence in an organization. Thanks in anticipation of responses.

Lagos, Nigeria!

Very reasonable and realistic expectation. We appreciate that. We will go through the PPT and get back with the comment if any.

In any case, you deserve to be appreciated for spreading knowledge.

Regards,
Team Member,
HRD Professionals

Dear Himanshu,

Excellent material! It is very useful, and I fully agree with the CS content on 'Internal' and 'External' aspects, not just the traditional CS needs. CS is also required between departments and involves communication attitude. With the right CS attitude, it improves teamwork within the organization.

May I have your permission to use and modify it for my upcoming Company Teambuilding Program as one of the topics? I hope to receive your reply via email at theonlyway2fly@gmail.com.

If anyone has any better suggestions for me, please advise.

Thank you. Have a wonderful day and everyday.

Cheers,
FH

Thank you very much. The document was very useful, but I will require improvement strategies after such training has been completed. This is to ensure that effective service is sustained.

I would appreciate your response.

Thank you,
Yusuf

Hi Himanshu,

PPT is really good. Just wanted to check if I can modify and use it in my org? I have to present on the same topics. Thanks for sharing such fantastic presentations.

Regards,
Karishma

Hi Himanshu,

I just downloaded your PPT, and well, being a trainer myself, it is certainly going to be very helpful. I went through it and found a lot of information that I need to share with the rest of the crowd. Thanks again. Looking forward to seeing more similar ones from your end.

Regards,
Sandeep

Hi!

I was looking for some information on customer complaints and came across this customer service presentation. Good one! As a suggestion, just like you have a couple of slides for "Don'ts," I would have also included a couple for "Dos" (positive language).

Thank you.

Hi dude,

This is Mohan Sharma from Ahmedabad. I have downloaded the PPT slide. It's really good and will help me a lot in my training session.

Hi,

I have gone through it and found it to be valuable. I am going to work on it and with your permission, I would upload what I did.

Thanks again,
Amde

Dear Himanshu,

Thank you for sharing your training program. I have just downloaded it but have yet to see it, but wanted to say thank you just the same. For me, it would serve more as a way to compare ideas from another professional in the same field.

Thank you once again.

Regards,
Alan

Hi Guys,

I require your assistance in providing a comprehensive competency directory for the financial sector, which houses competencies, competency definitions, and their behavioral indicators (i.e., proficiency levels: Entry, Basic, Intermediate, Advanced, and Mastery).

I will appreciate your feedback soon.

Thanks as usual.

JABBY!

Dear Himanshu,

Excellent presentation. Thanks for sharing. Just one thing you can do to make it more effective is by adding a few pictures. It holds viewers' interest.

Thanks,
Mitali

Hi Himanshu,

I was working on a training module on Customer Focus and found your presentation at the right time. With your permission, I will customize it to suit my training needs.

Thanks,
Manna

Hi,

Thank you very much for sharing this amazing material.

I work for a private school in Costa Rica and have been giving workshops for the front line to improve customer service. Your presentation will be of great help for this year's seminar. I guess, as I'm visual, that some images or cliparts could be useful to make it "lighter."

Thanks again for this presentation!

Best regards from Costa Rica.

Hi Himanshu,

I have just downloaded the PPT. Great one! You can make it a bit more colorful by adding pictures. It will make it attractive too. If I find the time, I will add pictures and send it to you for approval. Is that okay with you?

Thank you.

Thanks - we're going to add some additional information to the presentation and use it for health care customer service. This is a great start - thanks again!

I reviewed this presentation, and it is good at the start but becomes boring in the middle. What we need to do is to shorten it so that the audience's interest remains from the beginning. Nonetheless, it is a good presentation. We can utilize this PowerPoint to train our people effectively in order to provide high-quality services to our customers.

Best regards,
Ashfaq
Training Executive
MTBC (Pvt) Ltd

Hi Himanshu,

I am Tanveer, newly joined this forum. I have gone through your PPT, and you have mostly covered all points of CS, which is very good. People can use it according to their requirements.

Thanks,
Tanveer
National Training Executive

I'm Leela, and I'm a trainer in the soft skills area. Looking at your slides, if you don't mind, all the necessary content is there, but it's just words. You need to add a lot of pictures as using VAK principles in our slides enhances our presentation and creates attraction for the audience to both see and listen effectively. The background color of your slide should also be energetic. It's just my opinion, but you have indeed put a lot of effort into it.

Cheers.

Dear Himanshu,

I have just downloaded the PPT. It looks good as I had a brief look at it. I will comment more later or provide my input to you. I am a trainer and mainly train personnel for call centers and customer service. I would like to thank you for this great work.

Regards,
Aysha Khan

Hi Himanshu, I am new in customer care. I have just downloaded the presentation. It appears to me to be pretty comprehensive. I was wondering if it is possible, by any chance, to provide me with any articles that you might think are worth considering for developing a nice CC presentation. If you have any book suggestions, that would be good too. You can send all the necessary information to my email [Email Removed For Privacy Reasons].

Regards,
toniketev

Hi,

I have gone through the PPT. I'll say the content is good, but there should be something creative as well. For example, if some pictures are added, it becomes more appealing. Nonetheless, the content is really good.

Thanks for sharing.

Hi Himanshu, I am working with a domestic call center. The presentation is good, though I think that certain examples in this would also be helpful. Additionally, everyone in today's time knows that these are the 10 things to be done to improve the XYZ problem. However, while training (where we use PowerPoint), we should focus more on how to do it along with what to do.

Thank you.