I understand the concern, but let me highlight one of the important personality traits of HR.. " Balancing "
If I say balancing, I mean the ability to manage the communication at different levels. It also means evaluating certain preposition in line with the past present and future of employees, company policies and management. It is critical to
1. Understand the situation
2. comprehensive analyse it from 3 perspectives - Employees, Company and Management (This is important because HR is supposed to be a custodian of valuable information and perspective)
3. Articulate the right piece of info to different levels- keeping yourself assertive.
4. Take support of what is right - as per said policy, values and principles of the company.
5. Abstain from loose talk and maintain a delivery of communication where people see value preposition coming from you.
6. Speak in the way where you show empathy and truth to all.
7. Never enter a blame game saying that its beyond scopr of HR- oops its Management decision... you devalue yourself ..
Some of the above is the understanding of my short stint in HR