Dear Aparna,
Your Organization is involved in tea-making, which has inputs from employees who are not very literate. The Organization is old and you are the only HR. Fin d out whether you are the first HR ever in the history of Company. If that is the case, you may well face resistance if you video-shoot/report about them. Many of the employees are firneds of the M.D. and willing to do whatever the Boss tell them.They think that obeying orders of Boss, even if it is his domestic work, is work for the day.In such Organizations, KRAs/KPIs/PMS wont help you. Never attempt desiging any HR Policy Manual; it wont work. Meet your Boss and explain to him that your concern is the growth of your Organization. Once he agrees, design a format prompting your employees to state their responsibilities; fine-tune them, show to your Boss, get it corrected and implement it (dont enforce your ideas initially) Once people get used to doing their work (after 6 months ormore), you may think of implementing Bio metric Time Attendance. Hope it meets your needs.Thank you.