Dear Mamata,
I am no HR expert. However, how can you find out a soultion without finding out the root cause? If you can get new employees without a problem then give them warning with the approval of the bosses and the fire them if the situation does not improve and engage new ones. If it is any situation like Rashmi has depicted, that is the workers are invaluable and cannot be sacked, then you will have a problem.
Have you tried to explain how their action that has led to clients not getting results on time has/could lead to loss of income/repeat business?
Have a nice day.
Simhan
I am no HR expert. However, how can you find out a soultion without finding out the root cause? If you can get new employees without a problem then give them warning with the approval of the bosses and the fire them if the situation does not improve and engage new ones. If it is any situation like Rashmi has depicted, that is the workers are invaluable and cannot be sacked, then you will have a problem.
Have you tried to explain how their action that has led to clients not getting results on time has/could lead to loss of income/repeat business?
Have a nice day.
Simhan