for calculating the Employee Satisfaction Index is:
1. There is a five-point scale in the questionnaire based on which the employee responses range from Strongly Agree, Agree, Undecided, Disagree, Strongly Disagree.
2. The negative and positive questions are then aligned so that the remarks are ranging from Strongly agree (5) to Strongly Disagree (1). This is just in case your questionnaire has some negative questions to ensure that the employees have simply not marked the questionnaire without reading.
3. The total number of questions with answers against each response is calculated. (5, 4, 3, 2, 1)
4. The total number of questions answered is calculated (just in case somebody has avoided marking answer for a particular question in the questionnaire) (TOTAL)
5. The TOTAL SCORE RECEIVED is calculated = (total number of responses of 5 * 5)+(total number of responses of 4 * 4)+(total number of responses of 3 * 3)+(total number of responses of 2 * 2)+(total number of responses of 1 * 1)
6. Calculate the MAXIMUM TOTAL SCORE which is the TOTAL (pt. 4) * 5.
7. This gives the INDEX which is the TOTAL SCORE RECEIVED / MAXIMUM TOTAL SCORE * 100
I just hope it works for you.
mrunali
1. There is a five-point scale in the questionnaire based on which the employee responses range from Strongly Agree, Agree, Undecided, Disagree, Strongly Disagree.
2. The negative and positive questions are then aligned so that the remarks are ranging from Strongly agree (5) to Strongly Disagree (1). This is just in case your questionnaire has some negative questions to ensure that the employees have simply not marked the questionnaire without reading.
3. The total number of questions with answers against each response is calculated. (5, 4, 3, 2, 1)
4. The total number of questions answered is calculated (just in case somebody has avoided marking answer for a particular question in the questionnaire) (TOTAL)
5. The TOTAL SCORE RECEIVED is calculated = (total number of responses of 5 * 5)+(total number of responses of 4 * 4)+(total number of responses of 3 * 3)+(total number of responses of 2 * 2)+(total number of responses of 1 * 1)
6. Calculate the MAXIMUM TOTAL SCORE which is the TOTAL (pt. 4) * 5.
7. This gives the INDEX which is the TOTAL SCORE RECEIVED / MAXIMUM TOTAL SCORE * 100
I just hope it works for you.
mrunali