Nishikant
Service Gm Hr
Shivani Joshi
Microsoft Technologies, Java, Embedded

Hi,
Well, as i know that the HR people are very good in communication, polite in nature as i do have; and labour relation/policies depends on the respective company management,
Few Months back, i discussed with one of HR manager of an Automotive and machine design company , Gurgoan, she was very polite and very impressed with our consulting procedure and services. she asked for the PFA from us and she was okay with the T&C.
But she didnt send me the signed PFA afterwards and delay a lot, few days back, I called her for status of PFA kickoff, suddenly she spoke some rude type and vulgar words over phone and denied to sign the PFA.
I want to know the what's the matter behind this, does this is a right way to discuss/chat to a consultant or whatever employee/person.

From India, New Delhi
Hello friend,

We always look at a situation from our point of view. However the fact is that same issue has different aspects.

You need to introspect and try to understand if something has gone wrong from your side. Always remember that " Customer is always right". We are here to serve our customer. If he is upset and angry we have to understand him and see how we can help him. It is possible that the anger shown by the client is not justified but such incidents happen.

We need to keep our ego aside- and understand the concerns of the client. It is possible that the PFA contents were not acceptable, or the person you talked to was not in a good mood and under stress for some other issue.

It is also possible that although you did not intend to be rude you "actually" talked rudely - this is something that happens and it is possible to find out through introspection. Getting PFA is priority no 1 for your however this activity may not have a high priority for the person you talked.

So please do not get upset but learn from this incident as to how to improve dialogue with the client.

Always remember what Mahatma Gandhi said about Customer: [ Surprising that Gandhi had some views about customer although he was all time in politics!]:

"A customer is the most important person on our premises.

He is not dependent on us. We are dependent on him.

He is not an interruption to our work. He is the purpose of it.

He is not an outsider in our business. He is part of us.

We are not doing him a favour by serving him.

He is doing us a favour by giving us the opportunity to do so."

Only yesterday I heard about a "child helpline" where they receive calls from children/people who shout at them and use abusive language - can you imagine what would the person do? They simply listen to them - as they know that the person is in distress and he is only venting his feelings.

Hope this will help.

Regards

Nishikant

From United States, Greensboro
Hi Nishikant,
Thanks a lot for sharing such nice views. Thanks.
may be I am not knowing the other side of coin ,,I mean that may be the circumstantces or the situations were not favourable at that time....
The aim of my posting was not to hurt anyones feeling but just to disscuss this with all the members..
Thanks a lot
warm regards
shivani

From India, New Delhi
Hi Shivani,
I dont think there is any right or wrong way to talk to a HR consulant..... I mean consultant. It all depends on the timing, mood of the person, work pressure, etc that dictates the tone of the conversation. Maybe you dialled her at a wrong time !! Maybe they are not keen on engaging a HR consultant right now. Maybe you have been calling her to often. Moreover, many a times a crisp and firm reply from the other end may sound rude, particularly if it turns down a proposal that I may have made.
But that still does not entitle a person to too rude or use vulgar language. And the best person to answer the "I want to know the what's the matter behind this.." part of your post will be the HR manager herself. No amount of postings in all the available sections will help you in this.
Rgds
JJ

From India, Hyderabad
Hi Shivani,
I dont think there is any right or wrong way to talk to a HR consulant..... I mean consultant. It all depends on the timing, mood of the person, work pressure, etc that dictates the tone of the conversation. Maybe you dialled her at a wrong time !! Maybe they are not keen on engaging a HR consultant right now. Maybe you have been calling her to often. Moreover, many a times a crisp and firm reply from the other end may sound rude, particularly if it turns down a proposal that I may have made.
But that still does not entitle a person to too rude or use vulgar language. And the best person to answer the "I want to know the what's the matter behind this.." part of your post will be the HR manager herself. No amount of postings in all the available sections will help you in this.
Rgds
JJ

From India, Hyderabad
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