Summary Of Book - Crucial Confrontations

Higher Education Management, Hr Management,

Sr Project Manager

Hi CiteHR friends,
Here is a book which is worth reading. I have not read it, but I read the summary and found it quite interesting. I am reproducing the link for this summary. Hope it will be found useful.
"Mastering crucial confrontations requires a specific skill set. In Crucial Confrontations, consultant Kerry Patterson and executive coach Joseph Grenny join forces with their fellow researchers and trainers Ron McMillan and Al Switzler to help others develop the skills it takes to resolve the most pressing problems, including quality violations, safety infractions, cost-cutting mistakes, and medical errors. The authors write that their research shows that most organizations are losing between 20 and 80 percent of their potential performance because they have not mastered crucial confrontations. "
Download the full sumary from
http://www.summary.com/cgi-bin/Sound...rTemplate/1168
Thanks
Bala
26th April 2006 From India, Madras

Adnan

Hello bala1, Nice link on Executive Book Summary. It would be highly appreciated, if you could find and post a soft copy/downloadable link of any good book on OD. Wishes, Adnan
28th April 2006 From Pakistan, Karachi

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