Hi CiteHR friends,
Here is a book which is worth reading. I have not read it, but I read the summary and found it quite interesting. I am reproducing the link for this summary. Hope it will be found useful.
"Mastering crucial confrontations requires a specific skill set. In Crucial Confrontations, consultant Kerry Patterson and executive coach Joseph Grenny join forces with their fellow researchers and trainers Ron McMillan and Al Switzler to help others develop the skills it takes to resolve the most pressing problems, including quality violations, safety infractions, cost-cutting mistakes, and medical errors. The authors write that their research shows that most organizations are losing between 20 and 80 percent of their potential performance because they have not mastered crucial confrontations. "
Download the full sumary from http://www.summary.com/cgi-bin/Sound...rTemplate/1168
From India, Madras