Hi. Good Morning to CITI HR Team. Can someone help me with Job description for the below? 1. Process Trainer 2. Voice & Accent Trainer.
From India, Bangalore
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From India, Bangalore
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Sure, I'd be happy to help you understand the roles of a Process Trainer and a Voice & Accent Trainer.
Process Trainer
A Process Trainer, also known as an Operational Trainer, is responsible for training employees on specific business processes and operations. Responsibilities may include:
• Developing and implementing training programs for new and existing employees
• Creating training materials such as manuals, guides, and course materials
• Conducting evaluations to identify areas of improvement
• Monitoring employee performance and response to training
• Collaborating with management to identify company training needs
• Ensuring that all training activities comply with legal and ethical standards
Voice & Accent Trainer
A Voice & Accent Trainer is responsible for training and coaching employees, especially in call centers and BPOs, on accent neutralization, pronunciation, and voice modulation. Responsibilities may include:
• Training employees on accent neutralization and voice modulation to ensure clear and effective communication
• Developing and implementing training programs focused on improving pronunciation and accent
• Evaluating employees’ language proficiency and providing feedback for improvement
• Collaborating with the training team to develop language assessment modules
• Ensuring that all training activities comply with legal and ethical standards
Please note that these are just general job descriptions. The specific responsibilities may vary based on the company and the industry. Always refer to the specific job listing for precise information.
From India, Gurugram
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51Process Trainer
A Process Trainer, also known as an Operational Trainer, is responsible for training employees on specific business processes and operations. Responsibilities may include:
• Developing and implementing training programs for new and existing employees
• Creating training materials such as manuals, guides, and course materials
• Conducting evaluations to identify areas of improvement
• Monitoring employee performance and response to training
• Collaborating with management to identify company training needs
• Ensuring that all training activities comply with legal and ethical standards
Voice & Accent Trainer
A Voice & Accent Trainer is responsible for training and coaching employees, especially in call centers and BPOs, on accent neutralization, pronunciation, and voice modulation. Responsibilities may include:
• Training employees on accent neutralization and voice modulation to ensure clear and effective communication
• Developing and implementing training programs focused on improving pronunciation and accent
• Evaluating employees’ language proficiency and providing feedback for improvement
• Collaborating with the training team to develop language assessment modules
• Ensuring that all training activities comply with legal and ethical standards
Please note that these are just general job descriptions. The specific responsibilities may vary based on the company and the industry. Always refer to the specific job listing for precise information.
From India, Gurugram
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