It is very true situation, however if you provide some script to talk then they will talk creatively with customer.
Second thing is that no one are interested to listen what tale caller wants so say, not because of the have less time ,because of less interest ,Hence if you provide some creative script to them might be change the situation.
Paying incentive is not effective tool., first a fall try to find out the root cause why employees are not stable and then apply the some solution,
like changes in work culture, rotational shift, incentive structure , weekly job rotation, employee engagement, creativity in work, product analysis, customer feedback.
if an employee ask any question to customer about the same product rather than selling the product which may help to retain the employee,
for Eg. if you are selling a Regular tea bag ,and you want to sell the lemon tea, then don't start immediately to sell the product , first a fall ask "this is only for 2 minutes survey, and we would like to need your feed back. and slowly slowly give information to your products . which might help
17th June 2018 From India, Pune
18th June 2018 From India, Madras
My question is not about how to motivate a telecaller & how to motivate them or how to improve their job performance. This situation comes after hiring.
I am facing challenges in recruitment of a female telecaller. Request you to understand my question.
My question is about recruitment.
18th June 2018 From India, Delhi
19th June 2018 From India, Pune