Labour Law & Hr Consultant
Process Industry Consultant / Soft Skill
As a public speaker one has to spontaneously take the audience with him/her right from the very beginning of the session particularly when it happens to be an interactive session irrespective of the subject-matter. When the trainer fields a question with multiple choices of answers and then straight away ticks one as the most appropriate, some self-opinionated people would naturally miss the context and start arguing by interpolating their own usual responses which were obviously unquestioned earlier. Instead, if the trainer explains the relative merits and demerits of the answers and then asks them collectively to select the one of their choice, their thought process would automatically become collective and there would not be any one-on-one situation. In my opinion, it is the best way of spotting the allies in any interactive session.
24th February 2018 From India, Salem
It is a very good observation and a valuable input to the readers from your side.
I did not check with her whether she gave the answer instantaneously or after a small interaction with the audience.
You hit the nail on the head when speaking about the importance of the speaker/ trainer taking the audience with him as soon as possible.
While it is not uncommon to find attention seeking HEROS, your suggestion will give less chance for such persons.
Thank you for your valuable inputs and I hope the readers will take a note of your points.
24th February 2018 From India
Speakers judgement who in the audience is favourable makes a lot of difference.
Many a time speakers need to distinguish between a heckler and a person asking a difficult question.
Occassionally I do encounter hecklers while speaking.
I generally allow him to speak w/o interrupting him and then carry on from where i was interrupted as well as ignoring the interruption on the first time.
I just smile and tell him we will deal with your valid question at the end of the speech.
When on rare occasion I had to respond I address the whole audience by saying Mr X has this question or concern and try to make audience a party to the reply by even trying to get a member to respond.
Hecklers need to tackled psychologically and rationally and never in an emotional manner.
By experience you learn to judge the whole audience-are they with you or bored or hostile etc.
Public speaking is an art of how you convey the message in a manner that your message gets through,
24th February 2018 From India, Pune
Good to see your views in this thread.
Throwing the question to the audience is another effective way of handling.
The rational approach suggested by you is very important as opposed to an emotional one.
Keeping cool does make matters easy to handle.
Thanks for your suggestions.
24th February 2018 From India
In training sessions, allies or non-allies or a group in between, come to hone their skills - whatever the subject, whatever the professional or social make-up of the audience be.
Now by trying focusing on the different personality types individually and responding to them, your training session will be stalled.
Since the option a) was the most appropriate there should have been no debate. However, rationalize towards the appropriateness or inappropriateness of the other options. It's not a question of 'giving in ' or feeding 'one's ego' but bringing the audience on board.
If, as Trainers, our communication style in charismatic - certainly we need to be adept in the subject - then such 'issues' wouldn't arise. There may be some die-hards among the audience, but with spontaneous smiles and sympathy, coming from you, does the trick.
Remember the trainees are great people, and oft-times certain non-verbal cues string the violin.
Arif ur Rehman
26th February 2018 From Pakistan, Karachi
It is very good to receive your opinion; with all the four decades of experience you have contributed your views from the audience perspective. It gels well and adds to the other thoughts presented.
Taking the audience with you is a must. It is a simultaneous activity as the session moves on. So there is no time lost on this account. Charisma is something developed over the years reputation spreading around aids that. However a budding trainer, like the one in our case, has to go through a tough path and every experience adds to the stature to become a seasoned trainer.
As I look back, in more than four decades that have passed in the Industry and Corporate offices, people playing the 'devils advocate' always exist. We have to find a tactful way of getting the better of them. All said and done the irrefutable maxim is that TRAINER SHOULD BE IN CONTROL OF THE SESSION AT ALL TIMES. While we all learn from all age groups, letting the session to be drifted away is undesirable.
Going further, the trainer has challenges to spot the silent, handle the talkative, get the digression personality back on track and so forth. The learning curve is a continuous one.
Thanks for sharing your views for the benefit of all readers,
27th February 2018 From India