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I need a clarification on the following term with regard to Six Sigma.
BASELINE SLA
Please help me in getting the clarification and methodology about the same.
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Dear Rajesh,
Have you searched the web for this info? Please give more details about the scenario where you will apply Six Sigma. Also Kindly refer to https://blog.samanage.com/it-service...a-performance/ and let us know how you will apply the info given there.
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