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I am facing difficulty in managing records in jewllers shop. Can anyone suggest me some ways to solve this issue Please?
From India, Chandigarh
Dear Bhavika,

First and foremost you need to decide on the classification of the records. Therefore, first establish the categories of the records.

Secondly, you need to maintain records in three forms, soft copy only, hard copy only and both. Therefore, along with the classification, you may do this classification concurrently.

Thirdly, your next job is to define the access control. Therefore, define who will have what kind of access.

Fourthly, defining the accountability. You need to define which records are liable to handed over in case of separation from the company or in case of long absence.

Lastly, defining the retention period of the records. Therefore, define the disposal process. Define who are authorised to destroy the records and what certificate needs to be maintained on the destruction.

Proper record management demands easy retrieval of the records too. Therefore, you need to create the master list of the records. The essence of the records management is that even if the person is not available, the records should be easily retrievable by others. If the person was required to be called while on leave or if he/she was troubled by telephone calls, it would show the failure of the records management. For further queries, feel free to contact me.


Dinesh Divekar

From India, Bangalore
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