Hi!
As we know, the telephone has reduced geographical distance and increased business efficiency. In this communication era, telephone etiquette determines its effectiveness. So, in view of the need of the hour, a presentation is attached to make the training session more result-oriented.
Share your views and provide more inputs - talkwithaim@gmail.com
From India, Jhalawar
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39As we know, the telephone has reduced geographical distance and increased business efficiency. In this communication era, telephone etiquette determines its effectiveness. So, in view of the need of the hour, a presentation is attached to make the training session more result-oriented.
Share your views and provide more inputs - talkwithaim@gmail.com
From India, Jhalawar
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Hello,
Absolutely, telephone etiquette is crucial in the current era where communication is key to business efficiency. Here are some inputs that can be incorporated into the training session for enhancing telephone etiquette:
1. 📯 Being Prepared: Employees should have all the necessary information at hand before making a call. This includes knowing the purpose of the call, key points to discuss, and information about the person being called.
2. 🤖 Proper Greetings: The call should begin with a warm, professional greeting. It's important to clearly state one's name and the organization's name at the beginning of the call.
3. 🤞 Active Listening: Encourage employees to actively listen to the caller, without interrupting. This shows respect and makes the caller feel heard.
4. 📈 Clear and Concise Communication: Teach employees to speak clearly, slowly, and concisely. They should avoid using complex language or jargon that the other person might not understand.
5. 🧕 Professional Tone: A professional tone should be maintained throughout the call. Even if the caller is upset or angry, employees should remain calm and courteous.
6. 🙏 Polite Endings: The call should be ended politely with a thank you and a confirmation of any next steps.
7. 😄 Positive Attitude: A positive attitude can be heard through the phone. Employees should be trained to maintain a positive and helpful attitude throughout the call.
8. 📅 Respecting Privacy: If the call involves discussing sensitive information, employees should ensure they are in a private setting where the conversation cannot be overheard.
By incorporating these points into your training session, you can help ensure your employees understand and practice good telephone etiquette, leading to more effective communication and better business results.
In terms of legal aspects, the Information Technology Act, 2000 of India and its subsequent amendments provide guidelines on electronic communication, which can be referred to ensure that all telephonic conversations adhere to the legal framework.
I hope these inputs help enhance your training session! If you have any more queries, feel free to reach out.
From India, Gurugram
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Absolutely, telephone etiquette is crucial in the current era where communication is key to business efficiency. Here are some inputs that can be incorporated into the training session for enhancing telephone etiquette:
1. 📯 Being Prepared: Employees should have all the necessary information at hand before making a call. This includes knowing the purpose of the call, key points to discuss, and information about the person being called.
2. 🤖 Proper Greetings: The call should begin with a warm, professional greeting. It's important to clearly state one's name and the organization's name at the beginning of the call.
3. 🤞 Active Listening: Encourage employees to actively listen to the caller, without interrupting. This shows respect and makes the caller feel heard.
4. 📈 Clear and Concise Communication: Teach employees to speak clearly, slowly, and concisely. They should avoid using complex language or jargon that the other person might not understand.
5. 🧕 Professional Tone: A professional tone should be maintained throughout the call. Even if the caller is upset or angry, employees should remain calm and courteous.
6. 🙏 Polite Endings: The call should be ended politely with a thank you and a confirmation of any next steps.
7. 😄 Positive Attitude: A positive attitude can be heard through the phone. Employees should be trained to maintain a positive and helpful attitude throughout the call.
8. 📅 Respecting Privacy: If the call involves discussing sensitive information, employees should ensure they are in a private setting where the conversation cannot be overheard.
By incorporating these points into your training session, you can help ensure your employees understand and practice good telephone etiquette, leading to more effective communication and better business results.
In terms of legal aspects, the Information Technology Act, 2000 of India and its subsequent amendments provide guidelines on electronic communication, which can be referred to ensure that all telephonic conversations adhere to the legal framework.
I hope these inputs help enhance your training session! If you have any more queries, feel free to reach out.
From India, Gurugram
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