Mental Harrassment From A Nationalised Bank - CiteHR
Arunmjadhav
Assistant Manager-hrd
Ashutosh Thakre
Hr Professional
Sarita2020
Team Leader

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Dear seniors,

I am writing this message because I know that I will definitely get a solution from citehr, earlier also citerhr has given such a valueable suggestion for the problems which I mentioned.

Sir - this is related to one of the renowned nationalized bank whose debit card I'm having.. During one shopping, card swiped and money didn't deduct at the same time so I paid the bill after withdrawing money from atm.. However after one hour I received an sms for the deduction .So ,for the same shopping money got deducted twice from my account. I immediately complained in the customer care and logged a complain for the same. They assured that it will be credited min 24 hrs or max by 7 days time. After 7 days I again called them up( in between I was taking the follow up but in vain), they told me that it will take 45 days max.. In between I called them up many times however not got satisfactory answer any time. After 45 days I escalated the issue to a mail ID which was in there website for customer complaint. I got an acknowledgement mail.. and my mail was forwarded further to 4-5 diff mail ids.. after one week( not receiving any response) again sent them a reminder mail.. again the same acknowledgement mail forwarded to different 4-5 mail ids). Now more than 2 months have been passed however my issue has not been resolved yet.

So requesting , please help me to get out of the issue.. What should I do next?

Thanks & Regards,

Sarita Sharma

I had a similar experience and I went to the branch and produced the necessary documents. My issue was resolved within 48 hours.
You might have to get in touch with the store you purchased to get some more details. Your branch bank personnel shall guide you.

Dear Sarita,
Visit the Bank Manager of the Bank, with the proofs in person and the problem will be solved in no time. Therefore do followup with the call center and emails, but the in person visit shall solve your problems.
Regards,
Ashutosh Thakre

Dear Sarita,
Nationalised Banks do not work with profit motive alone and are therefore more answerable. May be the staff you approached could be indifferent. Go with full facts and meet any person of Chief Manager level, you will certainly get help. Even lesser level people may help. Try with full facts by visiting a branch.
Kannan

Dear All,
Thanks to all for your valueable suggestions.. However I went to branch as well and met with the senior manager but he was not ready to listen anything, as per him this is the case of call center and branch can't do anything in this.. After this only I started writing emails as I mentioned above..
Thanks & Regards,
Sarita Sharma

Dear Sarita,
If manager also not responding properly
File a complaint in consumer court (Grahak Nyayalay) but before filing a complaint consult to consumer court customer care, Tell them the issue.
Bank is a service provider and is answerable to customer, We have deposited our money into bank to keep it safe, this is our money and they have no right to make any unauthorized deductions,
Bank is answerable to any deduction which has made by them in our account. Bank can't run with their responsibilities by pointing to customer care, Customer care is only supportive function for bank they cannot work independently without guidelines & authorization of bank.
No matter how much amount you have made shopping it may be 100 rupees or 10,000 rupees it is a matter of service and as a customer you have given all rights to ask for their services.
I hope you have a paid bill of shopping. & all mail printouts
Arun J

Dear Arun, Thanks for your valuable suggestion however I have got my money back in my account.. Fortunately I didn’t need to go to consumer court.. Thanks & Regards, Sarita Sharma
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