Hi Guys,
Please may I ask for some assistance. I was tasked to draw up a questionnaire that will determine the attitude of Call Centre Sales agents instead f focusing on Competency based questions.
I have done some searches on Google however I believe I might find my saviour right here.
JJ

From South Africa, Cape Town
Hi,
I am appending some docs. Go through them and see if they are helpful.
There are no standard tests to determine selling attitude. You might have to create something on your own. Let me know if you need any support.

From India, Delhi

Attached Files
File Type: doc Robson-Self-Concept-Questionnaire-and-norms.doc (96.0 KB, 522 views)
File Type: pdf Sales Test Questionnaire.pdf (2.76 MB, 533 views)

Hi Friend,
Both the documents are pretty useful in determining attitude quotient. But how do you grade the Sales Test Questionnaire? I mean rating and calibration of someone's answers to grade him/her in a scientific manner. There's no
grid mentioned to assess the answers to the questionnaire.
Please attach some framework or sample analysis to understand the result/s of the Sales Test questionnaire.
Thank You in advance.
warm regards,
N R Rajendra Rao
Bengaluru.

From India, Mumbai

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